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Alias Intelligence · 1 month ago

Client Relations Specialist

United States

Full-time

Remote

Entry, Mid Level

Alias Intelligence is a leading due diligence background check provider for companies and professionals worldwide. They are seeking a Client Relations Specialist to conduct data entry, analyze records, and ensure high-quality client communications while working collaboratively in a remote environment.

Security & Investigations

Responsibilities

Conduct comprehensive data entry, write clear client communications, and handle large amounts of information in a very diligent manner

Analyze a wide range of records, emails, and client correspondence

Review, edit, and quality-check orders and email correspondence to ensure accuracy, completeness, and adherence to methodology and client specifications

Deliver accurate, high-quality work within tight deadlines and adjust quickly to evolving priorities

Work collaboratively in a remote environment using tools such as screen sharing, internal chat systems, and shared platforms

Qualification

Analytical skillsDue diligence experienceWritten communicationResearch skillsAttention to detailMultitaskingInvestigative curiosityBi-lingualDatabasesCritical thinking

Required

Excellent written communication skills, with the ability to synthesize complex information into clear, concise correspondence

Strong analytical skills with the ability to identify risk indicators, patterns, discrepancies, and investigative leads

Ability to multitask effectively in a fast-paced, deadline-driven environment while maintaining accuracy

Comfortable working remote, collaborating via chat, video, and shared documents

Strong attention to detail, critical thinking, and investigative curiosity

Bachelor's degree required (Criminal Justice, International Relations, Political Science, Journalism, Business, or related fields preferred)

Candidates will be required to complete a written assessment demonstrating analytical ability, writing quality, and investigative reasoning

Preferred

Experience conducting research using public records databases, court systems, and open-source resources is preferred

Prior experience in consulting for due diligence work, scoping subjects, due diligence, enhanced due diligence, AML/KYC investigations, or corporate intelligence is preferred

Bi-lingual (preferred)

Knowledge of due diligence databases such as LexisNexis, CLEAR, TLO, and OpenCorporates. Knowledge of databases such as HubSpot, Teams, and Missive is preferred