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DXC Technology · 7 hours ago

ServiceNow Business Process Consultant (Hybrid)

Plano, TX

Full-time

Hybrid

Senior Level

5+ years exp

DXC Technology is a global leader in IT services, helping companies modernize their systems and operations. They are seeking a ServiceNow Business Process Consultant who will facilitate workshops, provide advisory services, and design process-driven solutions to enhance client engagement and service delivery.

AnalyticsConsultingInformation TechnologyInsurTechOutsourcingSecuritySoftware Engineering

No H1B

Responsibilities

Expert Workshop Facilitation – Lead structured, interactive workshops with stakeholders across ServiceNow modules (e.g. ITSM, ITOM, ITAM, CSM, HRSD, etc.) to gather requirements, define processes and guide clients through decision-making that align with best practices

Advisory & Solution Design – Provide consulting expertise across ServiceNow modules (ITSM, ITOM, ITBM, HRSD, CSM, SecOps). Translate business needs into process-driven solutions that leverage best practices

Requirements & Gap Analysis – Lead requirements-gathering sessions, conduct gap analysis on existing processes, and recommend forward-looking ServiceNow-enabled solutions

Process Design & Governance: Document current-state and future-state processes, create process flows, RACI charts, and governance frameworks to ensure accountability and compliance

Customer-Centric Engagement – Act as a trusted advisor, building strong client relationships and ensuring collaboration throughout configuration and implementation activities

Best Practice Implementation & Maturity: Conduct Service Management Maturity Assessments and help define roadmaps for improving accountability and service quality. Guide clients on scalable, maintainable solutions aligned to DXC and ServiceNow best practices

Change Management & Adoption: Support communication, training, and process documentation to drive end-user adoption and ensure platform success

Collaboration with Technical Teams: Partner closely with ServiceNow developers, architects, and administrators to validate requirements and ensure technical delivery aligns with business needs

Value Realization: Help clients measure and demonstrate value from ServiceNow through KPIs, dashboards, reporting, and continuous improvement initiatives

Continuous Learning – Maintain current knowledge of ServiceNow technologies AND pursue mainline certifications/micro-certifications to stay aligned with evolving platform capabilities

Qualification

ServiceNow Process ConsultingRequirements & Gap AnalysisServiceNow Certified System AdministratorExecutive CommunicationServiceNow Module CertificationsClient Relationship ManagementInterpersonal Skills

Required

ServiceNow Process Consulting (5+ years): Proven expertise facilitating workshops, providing advisory services, and leading process-driven ServiceNow implementations. Demonstrated ability to design process-aligned solutions across ITSM, ITOM, ITAM, CSM, or other core ServiceNow modules

Requirements & Gap Analysis (5+ years): Skilled in translating business needs into clear, actionable requirements and user stories that guide ServiceNow delivery

Executive Communication & Facilitation: Strong ability to present complex ServiceNow and process concepts in a clear, simple manner to executives, stakeholders, and end users

ServiceNow Certified System Administrator (CSA): Required baseline certification to validate platform knowledge

Must be legally authorized to work in the United States without requiring sponsorship now or in the future