GE HealthCare · 2 months ago
L3 International Radiopharmacy service support engineer
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expGE Healthcare is a leading global medical technology and digital solutions innovator. They are seeking a Radiopharmacy Service Support Engineer to provide high-level technical support and training to international service teams and customers, focusing on radiopharmaceutical products used in medical imaging.
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Responsibilities
Provide high level technical support to International service zones teams, including liaising with Engineering teams to manage technical escalations
Drive continual improvement in service productivity
Provide Technical Training to Field Service teams and Customers
Provide Applications Training to Customers in zones
Technical support of our L1 Field Service Engineers, L2 Support Engineers and Customers on RP products, supporting escalations resolution throughout the International region where needed
Complete installations of synthesis modules and cyclotrons all across International sub-Zones
Provide User applications training and support all across International sub-Zones
Participate to NPIs (New Product Introduction), influence Engineering Teams on 'designing for service'
Technical support for first in country NPI installations
Define, and deploy action plans to improve quality, reliability, and customer satisfaction for our RP products
Drive service productivity, and service labor cost reduction by identifying opportunities to increase Field expertise, and improve productivity of service in zones
Provide Technical training online and in-person to our Field population and Customers
Foster a community of L2 Technical Experts across the International Region by providing timely technical information and supporting continuous learning
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any quality or compliance concerns and take immediate corrective action as required
Qualification
Required
Radio Chemistry background and work experiences
Degree in Engineering, chemistry Engineering or similar
At least 8 years' experience in RP products servicing (synthesis modules, cyclotrons, hot lab equipment's), with advanced knowledge on remote support
Proven leadership skills (experience successfully managing projects/issues)
Fluent English Language (spoken & written)
Willingness to travel to deliver on site service support, service and Users application training
Preferred
Proven mentoring and coaching abilities, demonstrated ability to motivate & inspire others
Demonstrated capability of leading / coaching teams of technical experts
Be customer focused
Be open for challenges and for coaching
Understanding of the service activities in the Medical business & be knowledgeable of service tools
Change agent with energy, passion & enthusiasm to drive change
Demonstrated effective interpersonal, teamwork & networking skills
External Focus: Understanding customer needs, marketplace dynamics, industry trends, & the competitive landscape in the industry/function & considering the external impact of service business activities & decisions on the external environment
Demonstrated ability to work within a cross functional, multi-cultural, global organization
Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs
Company
GE HealthCare
GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.
10001+ employees
H1B Sponsorship
GE HealthCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2021 (1)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$5.52BKey Investors
Bill & Melinda Gates Foundation
2024-11-07Post Ipo Secondary· $1.17B
2024-09-12Post Ipo Secondary· $1.29B
2024-02-16Post Ipo Secondary· $1.07B
Leadership Team
Catherine Estrampes
President and CEO, US & Canada
Luiz Verzegnassi
President & CEO, Services
Recent News
eeNews Europe
2026-01-09
2026-01-06
Company data provided by crunchbase