Apply on Employer Site

American Express Global Business Travel · 9 hours ago

Client Solutions Manager

New York, United States

Full-time

Onsite

Senior Level

$88K/yr - $164K/yr

5+ years exp

American Express Global Business Travel is a company that values travel as a force for good and fosters an inclusive culture. The Client Solutions Manager is responsible for managing a portfolio of clients, ensuring client retention, profitability, and satisfaction while collaborating with various teams to enhance service delivery and operational effectiveness.

ConsultingEvent ManagementTravel

Responsibilities

Proactively managing and fulfilling our contractual goals with the client and Collaborating with the Operations Managers in developing Operational Effectiveness and Service enhancement sections of the Business Plan

Review and analyze client data and present strategic recommendations on an ongoing basis

Preparing quarterly, semi-annual or annual business reviews to demonstrate Amex GBT’s performance in managing the clients travel program

Effective management of client-specific billing, settlement, Accounts Receivable and P&L

Manages the Re-Bid process for existing clients to include coordination of RFP/RFI process

Manages Customer Survey process and provides analysis and action plan in response to results

Coordinates all internal resources to ensure the fulfillment of all service components and delivery of beneficial services

Manages client communication and education efforts (i.e., industry/company events, educational seminars, and travel industry trends)

Collaborates with Operations Managers to ensure that all levels of client satisfaction are met

Finds opportunities for addition of beneficial services and increased product sales

Identifies opportunities for growth via domestic or global consolidation

Qualification

Account managementGlobal Account ManagementData analysisFinancial modelingPresentation skillsNegotiation skillsProblem solvingStrategic thinkingProject managementTeam leadership

Required

A minimum of 5 years account management experience in the employ of a corporate travel management company

Knowledge and experience in Global Account Management is a plus

Presentation skills for a variety of audience levels and sizes (2 to 200 people)

Proven oral and written communication skills

Possess strong negotiation skills

Ability to analyze and evaluate data in order to find opportunities to reduce costs and to recommend appropriate solutions

Working knowledge of financial and business models related to travel programs (CRS revenues, overrides, etc)

Problem solving skills: ability to listen, identify the root cause, offer appropriate recommendations, and determine the best resolution

Ability to think strategically in order to create a vision, set direction, lead complex projects to resolution

Ability to effectively manage multiple projects for several clients in a timely and well-organized fashion

Ability to lead internal team to continue to perform to meet and exceed client expectations

Benefits

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.