Nudura Insulated Concrete Forms · 1 month ago
Client Relations Specialist
Beachwood, OH
Full-time
Onsite
Entry Level
$56K/yr - $66K/yr
1+ years expNudura Insulated Concrete Forms is seeking a Client Relations Specialist to serve as a liaison with customers, developing relationships and providing enhanced support for specific products or services. The role involves ensuring adherence to contracts, facilitating communication, and assisting the sales team with customer service initiatives.
Building MaterialConstructionManufacturing
Responsibilities
Ensure both the company and clients adhere to contract / specs
Day-to-day communication with customers / clients, answer questions, manage conflicts and collect feedback and escalate as appropriate
Maintain up-to-date knowledge of company products and services
Effectively provide client support and communication
Facilitate inter departmental communication to provide effective client support
Build, maintain, and strengthen relationships between the company, reps and clients by providing optimal service
Assist sales team with identifying opportunities to up-sell / cross sell services and products
Identify internal procedures that adversely affect customer satisfaction and work with internal areas to build consensus and accomplish improvements
Liaise between customers, contractors, sales reps and appropriate personnel
Interacts with customers including contractors to provide support and information on an assigned product or service
Ensures that appropriate actions are taken to resolve customers, contractor or sales representative problems and concerns
Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
Uses knowledge of a specific product, service, or other assigned area of expertise to validate customers orders and correct as necessary for proper delivery
Be familiar with other product and services to support staff of Client Relation Specialists
Collaborate with customer service personnel, product management department, service departments and/or sales representatives to streamline information and orders
Performs other related duties as assigned
Collaborate with regional sales resources to improve their customer service experience
Escalate issues or situations as appropriate
Understand contractor, sales representative and customer perspectives to improve their order experience
Build relationships directly with contractors, sales representatives, customers and internal staff
Qualification
Required
1 to 2 years experience and/or training in this type of work
High School Diploma or GED
Strong verbal and excellent written communication skills; strong attention to detail
Excellent time management skills
Excellent customer service skills
Ability to develop working relationships at multiple levels of the organization
Collaborative team player with the ability to build consensus
Proficient with Microsoft Office Suite and SAP
Ability to handle change and ambiguity
Effective in a fast paced environment
Ability to be self-directed and motivated
Ability to work at a focused and continuous pace
Benefits
Health insurance
Paid holidays
Paid time off
401(k) with company match
Company Pension Plan
Performance Based Commission
Continuing education
Company
Nudura Insulated Concrete Forms
We are committed to providing innovative products and unprecedented service to our distributors, clients, and associates.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2018-09-11Acquired
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