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Great Floors · 1 month ago

Installation Supervisor

Nampa, ID

Full-time

Onsite

Mid Level

3+ years exp

Great Floors is a retail floor covering company seeking an Installation Supervisor to manage the installation process associated with their store. This role includes scheduling installations, handling customer complaints, and overseeing both employed and contract installers to ensure a smooth operation.

Real Estate

Responsibilities

Maintain a schedule for installation jobs

Ensure that all members of the installation staff comply with store and company policy, specifically as it relates to the dress code and professional appearance

Establish a list of qualified sub-contractors who can be retained to perform installation jobs

Ensure that all sub-contractors submit all required paperwork necessary to perform work contracted for by Great Floors

Meet regularly with sub-contract installers to review procedures which must be followed in order to perform work for Great Floors

Review customer claims and complaints and supervise their resolution with installers and/or manufacturers

Participate in regular staff meetings with other store department heads for the purpose of monitoring and improving store performance

Promote customer relations by ensuring that entire installation staff interacts professionally with customers

Ensure that safety procedures and practices are followed by all members of the installation staff

Qualification

Installation supervisionFloor covering knowledgeAnalytical skillsComputer skillsOrganizational skillsCustomer relationsSupervisory skillsCommunication skills

Required

A minimum three (3) years installation or equivalent experience

Computer skills as may be required to operate the industry specific software required to deal with orders, run required reports and perform all other tasks as required

Can effectively manage and supervise a diverse group of employees

Knowledgeable in all aspects of the floor covering business including product knowledge and installation

Proficient in typing, data entry and the operation of all required office equipment

Able to work effectively and professionally with all store customers including retail, commercial and builder