Sunbit · 1 month ago
Collections Supervisor
Las Vegas, NV
Full-time
Onsite
Mid, Senior Level
3+ years expSunbit is a financial technology company that provides innovative payment solutions. The Collections Supervisor will lead a team of Collection Associates, ensuring adherence to customer care values while managing collections efforts and fostering a motivating work environment.
FinanceFinancial ServicesFinTech
Responsibilities
Hire, Coach, and Develop new and existing associates
Oversee and engage in collections efforts with an experienced staff of Collectors trained to pursue delinquent accounts in a professional and courteous manner
Coach agents to gain knowledge and skills for excellent Customer Service and Collections practices
Lead weekly and monthly team huddles, presenting coaching programs for employee career advancement and employee retention
Assist with questions and/or escalations of customer and employee concerns
Monitor agent performance and provide monthly evaluations
Help develop and implement new policies and optimize current processes
Motivate and encourage agents through positive communication and feedback
Enforce Company policies for quality work and performance while ensuring compliance
Monitor employee time cards and scheduling for payroll submissions
Participate in interviews, administration of write-ups, termination, and co-worker improvement plans per company’s guidelines
Qualification
Required
3 years experience in collections or Sales
High volume call center inbound and outbound
Must have managed min team size 12-20 agents
Outstanding verbal and written communication skills
Proficient computer and analytical skills
Excellent organization and leadership abilities
Available to work early morning, evening, and/or weekend shifts
Great people skills and ability to build rapport
Preferred
Knowledge of Five9 and Verint is a plus
Benefits
Competitive pay and stock options
12 days of PTO your first year with increases thereafter + Holiday Pay
Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
Newly added HSA and Pet Insurance
401K Plan with Matching
Casual Dress
Other fun team events and Spirit Days
Open door policy / Open office floor plan
Company
Sunbit
Sunbit offers pay-over-time technology that allows users to finance everyday expenses by dividing payments into manageable installments.
501-1000 employees
H1B Sponsorship
Sunbit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (5)
2023 (4)
2022 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$1.32BKey Investors
Waterfall Asset ManagementGroup 11Zeev Ventures
2025-08-06Debt Financing· $200M
2024-11-04Debt Financing· $355M
2024-01-23Debt Financing· $310M
Leadership Team
Arad Levertov
CEO (Co-Founder)
Ornit Dweck-Maizel
CTO (Co-Founder)
Recent News
Payments Dive
2025-10-01
EIN Presswire
2025-09-29
Company data provided by crunchbase