Apply on Employer Site

Four Seasons Hotels and Resorts · 11 hours ago

Group Sales Manager

Nashville, TN

Full-time

Hybrid

Senior Level

5+ years exp

Four Seasons Hotels and Resorts is a leader in luxury hospitality, and they are seeking a Group Sales Manager for their Nashville and Denver locations. The role involves generating group business, nurturing client relationships, and collaborating with various departments to achieve sales targets.

HospitalityHotelLeisureRental PropertyTravel

Responsibilities

Promote and secure business from key meeting planners and top accounts

Nurture existing accounts and relationships to maximize revenue while also proactively soliciting new clients and business for the resort

Communicate regularly with various departments involved in servicing accounts

Field inquiries send proposals and contracts, liaise, and effectively communicate with other departments of the hotel to assist with group arrangements

Travel and entertain clients as needed

Identify and target group customers that will generate business on behalf of hotel but not conflict with WSO efforts

Negotiate, draft, generate and confirm/sign group contracts that ensure hotel budget and revenue targets are achieved

Adjust group pricing and recommend group concessions as needed to secure group business in support of hotel budget targets

Utilize Various Prospecting Resources to solicit and secure business on behalf of hotel

Use company wide programs, sales developments, prospecting projects, WSO customer events and reporting for group business development

Follow up on all business inquiries and leads and qualify business to generate group room nights and associated food and beverage revenue to impact RevPar performance

Create and execute account plans for assigned market territory to ensure maximum group revenue and budgeted group targets are achieved

Achieve monthly, quarterly and annual revenue and direct sales goals including outside sales calls, prospecting calls, site inspections, and entertainment as outlined

Uncover potential P2P leads on behalf of sister properties and the company

Treat active selling, solicitation, and business development as #1 job priority

Protect the Golden-Selling Hours. Allocate time and resources as appropriate for account potential

Schedule activities effectively and meet deadlines

Handle sales calls and trips in a cost and time-efficient manner and within compliance of established budgets

Plan activities in advance. Ability to coordinate special events, promotions and other required management duties as assigned

Participate in local group/meetings organizations as needed for job

Identify, select and participate in local organization that will garner positive exposure for hotel, increase network of potential clients, and generate new business opportunities. Ideally, manager would have opportunity to serve on a committee or board to demonstrate leadership within the community

Establish and maintain strong Golden Sales and Catering hygiene including account creation, account traces, contact information, client email lists, bookings, etc. in accordance with Four Seasons standards

Understand and maximize the utilization of all automated sales and reservations systems (Opera) involved with corporate or travel industry business

Participate in sales meetings, pipeline meetings and leadership meetings as required

Respond and maintain effective correspondence with all potential and existing clients

Follow up on all pending and currently booked business details

Produce monthly sales recaps of market achievement based upon marketing plan objectives

Produce and execute quarterly and annual action plans

Participation and contribution to annual Marketing Plan including proposing and managing territory sales expenses and travel budgets

Initiates booking feedback as needed with the DOS, DOM and GM during the sales process up to and including contract

Qualification

Luxury hotel salesBusiness generationSales leadershipHospitality Management DegreeAnalytical skillsCommunicationInterpersonal skillsWork ethicTeam collaboration

Required

High degree of independent judgement and discretion on decision making

Strong leadership, interpersonal and analytical skills

Ability to prioritize and adapt to the changing needs of the operation

Solid work ethic, good business acumen and a passion for service

Promote and secure business from key meeting planners and top accounts

Nurture existing accounts and relationships to maximize revenue while also proactively soliciting new clients and business for the resort

Communicate regularly with various departments involved in servicing accounts

Field inquiries, send proposals and contracts, liaise, and effectively communicate with other departments of the hotel to assist with group arrangements