Brunswick Corporation · 3 months ago
Senior Customer Support- Marine Electronics
Lowell, MI
Full-time
Hybrid
Mid, Senior Level
$58K/yr - $104K/yr
3+ years expBrunswick Corporation is a global marine leader committed to innovating next-generation technologies. They are seeking a Senior Technical Specialist to enhance service delivery across their electronics solutions network, focusing on managing service order backlogs and providing support to customers.
BoatingFitnessIndustrialLifestyleManufacturing
Responsibilities
Serve as a primary contact for electronic solutions support via phone and email
Manage service order backlog, logistics, and customer expectations for product arrival
Troubleshoot and resolve customer inquiries involving compatible replacements on CAN Network electronics
Execute CRM documentation and ensure accurate case processing
Review manuals and technical bulletins to maintain service accuracy and customer satisfaction
Coordinate remote repairs and priority returns by analyzing service trends and inventory
Support dealers and service partners through product replacement and repair programs
Oversee SRO report status, back-order reports, and AWR activity, including complex accounting issues
Qualification
Required
3+ Year of experience in Customer Service or a related field
Practical computer application literacy (including Microsoft Office Suite, ERP Systems, and ability to learn other internal systems)
High-School Diploma/GED
Ability to travel domestically
Experience processing replacement orders
Prior Experience with warranty policies, claims and processing
Professional poise and presence with excellent communication skills (writing, speaking, and telephone)
Preferred
ABYC, NMEA, or MEI Certification
FCC RADAR Endorsement
Bilingual in Spanish and English
Benefits
Medical
Dental
Vision
Paid vacation
401k (up to 4% match)
Health Savings Account (with company contribution)
Well-being program
Product purchase discounts
Company
Brunswick Corporation
Brunswick is a global leader in marine recreation, delivering innovation that transforms experiences on the water and beyond.
10001+ employees
H1B Sponsorship
Brunswick Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (35)
2023 (28)
2022 (42)
2021 (43)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
$1B2024-10-11Post Ipo Debt· $1B
1997-02-05IPO
Leadership Team
David Foulkes
Chief Executive Officer
Recent News
Investing.com
2026-01-06
Company data provided by crunchbase