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Hackensack Meridian Health · 1 month ago

Manager, Operations Business Analytics

Hackensack, NJ

Full-time

Onsite

Mid, Senior Level

$131K/yr - $131K/yr

4+ years exp

Hackensack Meridian Health is committed to transforming healthcare and serving as a leader of positive change. The Manager of Operations Business Analytics will provide leadership and operational efficiencies through data-driven strategies, collaborating with divisional directors to analyze data and implement continuous improvements in productivity and growth.

Assisted LivingHealth CareHealth DiagnosticsHospitalMedical

Responsibilities

Responsible for maintaining and enhancing HMH/HUMC's mission, vision, and values

Develop an operational plan for achieving administrative, operational, and business objectives in line with HUMC`s objectives

Manage and optimize key operational processes to enhance the efficiency and productivity of the Division

Oversee business function metrics within the division and make evidence-based decisions after evaluating the effectiveness of action plans that have been implemented. These include but are not limited to salary/supply budget, payroll, productivity, volume, and capital spending

Prepare and present Monthly Operational Analytics Reports for the senior leadership

Manage the Administrative Residency Program for the Division of Operations (MHA fellowship)

Assist the COO in preparing annual operating budgets, capital business plans, P&L`s, and new program plans as needed

Prepare and analyze monthly budget expense variance reports for the division of operations to measure actual performance against established standards

Using data-driven insights develop and update organizational design to maximize productivity, maintain and improve quality, and control costs

Lead collaborative opportunities within the division and identify opportunities for continuous improvement and/ or new program development

Develop and maintain dashboards of key performance metrics for monthly financial reporting, and variance analysis

Create and evaluate volume referral reports for outpatient services along with departmental productivity for the division of operations

Oversee strategic projects in partnership with Operational Directors to ensure successful implementation

Utilize various data management tools, techniques, and processes for gathering and reporting data in a particular department or division

Anticipate future demands of initiatives related to operational throughput and proactively design/implement solutions to meet the needs

Develop collaborative working relationships with peers, system leaders, physicians, and other colleagues throughout HackensackUMC. Participate in planning activities and contribute to system strategic planning efforts

Undertakes special projects as requested by the COO

Other duties as assigned

Adheres to HMH Organizational competencies and standards of behavior

Qualification

Healthcare AdministrationData AnalysisFinancial ManagementProject ManagementGoogle SuitePowerBITableauInterpersonal SkillsPresentation SkillsStrategic Thinking

Required

Master's degree in Healthcare Administration, Business Administration, or related field

Minimum of 4 years of progressive project management and leadership oversight experience

Excellent communication, interpersonal skills, and presentation skills, including experience presenting to executives

Able to focus on long-term goals while managing day-to-day operations

Ability to exercise initiative, creativity, and courage

Confident in interacting with stakeholders at all levels, including patients/ family, co-workers, providers, physicians, and administration

Knowledge of information technology and management information systems

Demonstrated proficiency in Google Suite tools, including analytics platforms, PowerBI, Visio, Tableau, WAVE, and other analytics platforms

Highly proficient in creating dashboards and custom reports with knowledge of visual techniques for data analysis and presentation

High energy, strategic thinker with a track record of executing with strong analytical with critical thinking abilities

Preferred

Demonstrated ability to deal with fast-paced, team-oriented, often changing, and dynamic work environment

Ability to work comfortably in organizational ambiguity and lead process innovation to provide clarity for teams and other stakeholders

In-depth knowledge of finance and business development is strongly preferred

Familiar with a Metrics-based approach to management that incorporates the ability to communicate expectations, and monitor and discuss results in financial performance, quality, and satisfaction