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M&T Bank · 3 days ago

Shared Services Manager I - Telephone Center - Centralized Operations

Amherst, NY

Full-time

Onsite

Entry, Mid Level

$68K/yr - $114K/yr

2+ years exp

M&T Bank is a financial institution seeking a Shared Services Manager I for their Premier Services team. The role involves providing client support, managing operational tasks, and ensuring adherence to regulatory standards while promoting a positive work environment.

Financial Services

H1B Sponsor Likely

Hiring Manager

Jessica Birchler, MBA

Responsibilities

Support various ISWM online portals

Provide retail banking account set up and maintenance support for Global Capital Markets (GCM) and other internal ISWM departments; facilitate funds transfer and fee refund requests

Provide informational support for specific GCM deals; record privacy preferences for WISD clients -Respond to client requests by phone, service ticket and email which vary in complexity for resolution

Act as a liaison between the client, relationship team and operational staff for issue resolution

Follow department customer service standards when interacting with internal and external clients

Participate on projects impacting Shared Services including independently testing system releases and enhancements

Provide input in creation and updates for unit work policies and procedures

Maintain and produce accurate records and documentation for audit and internal reporting purposes

Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management

Promote an environment that supports belonging and reflects the M&T Bank brand

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable

Complete other related duties as assigned

Qualification

Analytical skillsProblem-solving skillsWord processing softwareSpreadsheet softwareCall Center Supervisory ExperienceBank systemsWritten communicationVerbal communicationTeam environmentBank cultureDetail-oriented

Required

Bachelor's degree and a minimum of 2 year' relevant experience, or in lieu of a degree, a combined minimum of 6 years higher education and/work experience, including a minimum of 2 year' relevant experience

Minimum Of 1 Years' Work Leadership And/or Supervisory Experience

Strong analytical skills

Strong problem-solving skills

Strong written and verbal communication skills

Detail-oriented

Demonstrated success operating in a team environment

Experience using pertinent word processing and spreadsheet software

Willing to work a flexible schedule as needed

Preferred

Bachelor's degree in Business, Finance or Accounting

Minimum Of 2 Years' Experience In Financial Services Industry

Ability to work under time constraints

Call Center Supervisory Experience

Knowledge of Bank systems

Knowledge of Bank culture

Company

M&T Bank

Glassdoor3.6

Great companies have an enduring sense of purpose.

Founded in 1856

Buffalo, New York, US

10001+ employees

http://www.mtb.com

H1B Sponsorship

M&T Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (116)

2024 (113)

2023 (84)

2022 (103)

2021 (42)