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Lincare · 7 hours ago

Lead, Customer Service

Tucson, AZ

Full-time

Onsite

Senior Level

Lincare is a company focused on customer service in the healthcare sector, and they are seeking a Lead Customer Service Representative. The role involves managing customer interactions, processing reports, and ensuring compliance with policies while training and assisting team members.

Health CareHealth DiagnosticsMedical

Responsibilities

Answers incoming calls and makes determination of required action

Processes Held Sales reports by contacting customers, insurance providers, physicians' offices, and reviewing with regional accounting office

Handles mail and outgoing courier packages for the center, including responding to requests for information from internal sources

Knowledgeable of existing and new information regarding equipment, compliance adherence, insurance coverage criteria, and carrier policies

Knowledgeable of paperwork and internal reports

Has a thorough understanding of the AS-400 and the CDR

Checks employees' task assignments and status daily

Reports weekly Held Sales decrease and goals to Centralized CSR Supervisor/Manager and RM/VP

Daily work on Held Sales in centers assigned to them

Assists in the training of employees

Communicates policy and procedure updates to staff

Serves as the first point of contact for their team members' questions and assists with problems regarding work functions and patient accounts

Monitors phone procedure compliance

Monitors adherence to break schedule

Qualification

AS-400CDRCustomer ServiceInsurance Coverage KnowledgeTraining SkillsCommunication Skills

Required

Works specifically on Held Sales report, Rx Expiration reports, Prior Authorization Expiration reports, Turning 65 reports, and Customer Billing Survey report to decrease held sales in centers that are ineffective with that function