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Related Companies · 1 month ago

Resident Manager

Flushing, NY

Full-time

Onsite

Entry, Mid Level

$85K/yr - $95K/yr

2+ years exp

Related Management Company is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. They are seeking an experienced Resident Manager to oversee daily operations at a luxury residential property, ensuring high standards of resident satisfaction and effective team leadership.

Commercial Real EstateConstructionProperty DevelopmentReal EstateRentalSales

H1B Sponsor Likely

Responsibilities

Hire, train, coach, and supervise the maintenance and janitorial team

Lead daily huddles, safety meetings, and performance reviews

Build a team culture based on accountability, service, and professionalism

Mentor team members in both technical skills and resident service delivery

Oversee all maintenance, repairs, and apartment turnovers

Manage preventive maintenance programs and janitorial schedules

Conduct regular walkthroughs to ensure compliance and cleanliness

Track KPIs, forecast inventory needs, and uphold asset and brand standards

Coordinate 24/7 coverage for urgent issues and emergencies

Lead vendor communications during after-hours situations

Remain calm and solution-focused when responding to floods, outages, and escalated service needs

Resolve escalated service requests with empathy and follow-through

Oversee move-in orientations and follow-up satisfaction surveys

Support concierge and leasing teams in delivering a polished resident experience

Manage site budgets, approve emergency purchases, and monitor ongoing costs

Review vendor contracts, track performance, and recommend upgrades

Ensure all work meets safety, code, and quality expectations

Maintain payroll, scheduling, attendance, and training records

Ensure contractor compliance with building policies and standards

Develop systems to support onboarding, SOPs, and knowledge sharing

Work closely with leasing, concierge, and lifestyle teams

Align on unit readiness, amenity cleanliness, and VIP service coordination

Represent the site during capital planning, project walkthroughs, and ownership meetings

Lead projects that improve building systems, service quality, or team operations

Act as the on-site leader in the absence of the General Manager

Qualification

Building operations managementBudget managementTeam leadershipVendor relationship managementEmergency managementTechnical certificationsMicrosoft OfficeDigital maintenance systemsProblem-solvingTime management

Required

2+ years of experience supervising maintenance or building operations teams

Strong leadership, time management, and problem-solving skills

Experience managing budgets, vendor relationships, and compliance

Ability to lead calmly during emergencies and deliver consistent results

High school diploma or equivalent required

Comfortable using Microsoft Office and digital maintenance systems

Preferred

Technical certifications a plus

Benefits

32 BJ Union Benefits

1-bedroom, 1-bathroom unit within the property that is approximately 680 sq ft.

Company

Related Companies

Glassdoor3.3

Related Companies is a global real estate and lifestyle company defined by innovation and the most prominent privately-owned real estate firm in the United States.

Founded in 1972

New York, New York, USA

1001-5000 employees

http://www.related.com/

H1B Sponsorship

Related Companies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2022 (2)

2020 (1)