OfferFit by Braze · 3 weeks ago
Senior AI Success Manager
Boston, MA
Full-time
Hybrid
Senior Level
$145K/yr - $218K/yrOfferFit is a company founded by ex-McKinsey and BCG math PhDs, focusing on AI decisioning for lifecycle marketing campaigns. The AI Success Manager will play a crucial role in ensuring customer success by driving renewals, upsells, and contributing to product development.
A/B TestingArtificial Intelligence (AI)Machine LearningMarketing Automation
Responsibilities
Support CS Director to build meaningful relationships across our customers' organization
Work with implementation and data science teams to drive the success of AI use cases with our customers
Work closely with the OfferFit sales team to drive renewals & upsell opportunities
Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of OfferFit value proposition
Serve as strategic partners to guide our customers in maximizing business value from their use of OfferFit
Conduct analyses (including using Excel, SQL) and provide data-driven presentations on OfferFit's business impact, use case insights, and guide customers through troubleshooting
Synthesize and communicate stories based on customer insights
Communicate customer needs to OfferFit's product & marketing teams to ensure a customer-centric product roadmap
Qualification
Required
Support CS Director to build meaningful relationships across our customers' organization
Work with implementation and data science teams to drive the success of AI use cases with our customers
Work closely with the OfferFit sales team to drive renewals & upsell opportunities
Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of OfferFit value proposition
Serve as strategic partners to guide our customers in maximizing business value from their use of OfferFit
Conduct analyses (including using Excel, SQL) and provide data-driven presentations on OfferFit's business impact, use case insights, and guide customers through troubleshooting
Synthesize and communicate stories based on customer insights
Communicate customer needs to OfferFit's product & marketing teams to ensure a customer-centric product roadmap
Entrepreneurial: you take initiative, work around obstacles, and always seek creative ways to get to the next level
People person: you build trust-based relationships with external partners, and combine empathy with a willingness to have direct, challenging conversations
Analytically-driven: You are able to draw insights from raw data and perform analysis that is helpful and clear to customers
Technology enthusiast: you are passionate about new technologies and their potential to impact business-as-usual
Structured and organized: you can structure a plan, align stakeholders, and see it through to execution
Clear communicator: you are able to express yourself clearly and persuasively, both in writing and speech
Up to 20% travel for company-wide quarterly gatherings, team offsite workshops, customer meetings, and industry-related events
Preferred
Prior Strategy Consulting experience preferred
Familiarity with data science or machine learning is a strong plus
Benefits
Generous PTO (starting at 25 days PTO per year) and Parental Leave policy (12 weeks paid)
100% remote work environment with flexible hours
Quarterly gatherings where we meet in person in a different city to work together, bond as a team and celebrate our progress
Weekly team events (lunch and learns, trivia, virtual escape rooms, town hall and team health "barometer" meetings)
Ability to learn and develop from an experienced leadership team (ex-Amazon, McKinsey, BCG, and IBM, among others) who are focused on building a talented, diverse, and inclusive team
Dedication to building a strong culture (e.g., team resource groups, weekly recognitions, major life event celebrations, mental health/sustainability days off, etc.)
[US Only] Competitive Employee benefits (major medical, vision, dental and LTD) and 401K matching program
Company
OfferFit by Braze
AI decisioning for the enterprise
Founded in 2020
51-200 employees
H1B Sponsorship
OfferFit by Braze has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
Funding
Current Stage
Growth StageTotal Funding
$39MKey Investors
Menlo Ventures
2025-03-27Acquired
2023-11-14Series B· $25M
2023-01-01Series Unknown
Leadership Team
Victor Kostyuk
Co-Founder & CTO
Recent News
Destination CRM
2025-10-02
2025-09-30
2025-09-30
Company data provided by crunchbase