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Peraton · 7 hours ago

Cyber IT Specialist - 1st shift

Beltsville, MD

Full-time

Onsite

Entry Level

$66K/yr - $106K/yr

2+ years exp

Peraton is a next-generation national security company that drives missions of consequence spanning the globe. They are seeking a Cyber IT Specialist to enable innovative, effective, and secure business processes while providing technical and operational support for cyber security initiatives.

Information TechnologyRobotics

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Monitor email for service requests and respond within 30 minutes of receipt

Clearly and accurately detail, monitor and track all work through events logged and resolved in government furnished ITSM tool (ticketing system)

Diagnose and resolve customer reported system incidents, problems, and events. Keep users apprised of incident and resolution status

Implement industry recognized ITSM processes to support organizational increase on high reliable IT services

Provide status and outage communication via the phone system, email communication, and applicable web sites within 15 minutes of identification

Coordinate and/or maintain call back lists, escalation lists, special events, etc., with appropriate customer representative and COR

Develop, maintain, and implement a Major Incident Response (MIR) plan to support priority service restoration, stakeholder & Government awareness, and escalation path for significant service degradations as outlined by the Government

Provide service restoration support to include implementing corrective action on documented/known issues, escalating issues for support, and acting as incident coordinator maintaining incident journals, setting up conference calls, contacting and coordinating support with Security Tools SMEs, managing service degradation notifications