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JDA TSG · 11 hours ago

Technology Specialist, NYC

New York, NY

Full-time

Onsite

New Grad, Entry Level

$50K/yr - $65K/yr

JDA TSG is a technology solutions provider that supports global enterprises. They are seeking a Technology Specialist to deliver technical support and maintain operational standards at their New York City office, focusing on executive-level support and technology systems management.

ConsultingInformation Technology

No H1B

Responsibilities

Provide Level 1 support for end users via ticketing system, phone, and in-person requests

Troubleshoot issues related to Windows, macOS, Microsoft 365, and Teams

Log, prioritize, and resolve tickets in accordance with company SLAs

Assist with onboarding and offboarding, including user account setup, device configuration, and software deployment

Coordinate with third-party vendors as needed for escalations or warranty claims

Support both macOS and Windows devices, including imaging, updates, configuration, and troubleshooting

Maintain consistent experience across both platforms while ensuring integration with company systems (Teams, SharePoint, Intune, etc.)

Support Executive Meetings by ensuring all conference room systems are fully operational in advance, attending sessions as needed to assist participants, resolving issues in real time, and providing user training to enable successful, interruption-free meetings

Oversee, test, and maintain all technology across two Microsoft Teams conference rooms, including one advanced multi-camera executive room and one smaller Teams-enabled space, ensuring continuous reliability and peak performance

Maintain and verify the functionality of all conference room technology, performing regular checks to ensure cameras, microphones, and displays operate reliably before scheduled meetings

Coordinate with the Director of Technology for planned upgrades and preventative maintenance

Work closely with NYC building engineers to coordinate maintenance of technology systems that interact with facility operations, including security cameras, access points, and related building technologies

Serve as the primary liaison with the internet service provider, managing all support tickets, monitoring service performance, and coordinating timely resolution of outages

Manage and maintain the Brivo badge system, including user provisioning, badge issuance, and access-level updates. Respond to badge-related access issues and maintain detailed records of access permissions

Partner with HR and Facilities to ensure compliance with company security policies and conduct periodic access audits

Track hardware inventory, serial numbers, and assignments through the company’s asset management platform

Prepare, ship, and receive computers for new hires, replacements, and remote users

Maintain documentation of asset moves, decommissions, and returns

Qualification

Windows troubleshootingMacOS troubleshootingMicrosoft 365Technical supportAsset managementProfessional demeanorTeam coordinationLearning aptitudeVendor coordinationConference room technologyAudio-visual technologyUser trainingSecurity systemsBadge system managementTicketing platformsDevice configurationSoftware deploymentProblem-solvingTime managementCommunication skillsDocumentation

Required

Bachelor's degree in information technology or related field experience

Professional demeanor suitable for executive support situations

Working knowledge of both macOS and Windows environments

Technical aptitude and eagerness to learn

Self-driven to provide white glove experiences

Strong problem-solving and time management skills

Ability to coordinate across departments and vendors with minimal supervision

Preferred

Strong aptitude for learning and adapting to new technologies, with the ability to develop proficiency in Microsoft 365 administration and Teams Room systems

Exposure to 0365, Azure, Exchange Admin, Teams Admin – willing to train

Familiarity with asset management and ticketing platforms, with the capacity to quickly develop proficiency in new systems

Exposure to audio-visual and conference room technologies, with the ability to expand technical expertise through hands-on experience

Relevant certifications (e.g., CompTIA A+, Microsoft 365 Fundamentals)