Endava · 3 hours ago
Head of Payments - North America
Charlotte, NC
Full-time
Hybrid
Director/Executive
10+ years expEndava is a technology-driven company focused on meaningful change through engineering and industry expertise. The Head of Payments is responsible for defining and executing the North America payments industry strategy, ensuring sustainable growth and performance across the commercial ecosystem.
Information TechnologyOutsourcingSoftware
Responsibilities
Lead, develop, and nurture the full payments commercial community including salespeople, client partners, and industry advisors
Set clear performance targets and career pathways for all commercial roles
Drive structured learning, mentoring, and succession planning across the ecosystem
Foster an inclusive, high-performance culture aligned with Endava’s values and DE&I commitments
Provide senior leadership and escalation support for complex commercial negotiations, client challenges, or industry issues
Define, execute, and refresh the North America payments industry strategy in partnership with the FS Managing Director and FS Industry Leaders
Shape and drive North America go-to-market plans, aligning campaigns, propositions, and account-level activity with industry objectives
Collaborate across portfolios and regions to identify growth opportunities, cross-sell initiatives, and new pursuits
Partner with marketing, delivery, and business development to raise Endava’s profile and industry presence
Act as senior spokesperson in the market, representing Endava to clients, analysts, and industry bodies
Own delivery of industry-level revenue and margin targets, ensuring sustainable growth
Drive forecasting, budgeting, and reporting accuracy across all portfolios
Maintain governance and compliance standards, including deal margin approvals, risk management, and commercial signoffs
Balance sales investment and resource allocation across accounts, campaigns, and industry initiatives to maximise ROI
Embed consistent cadences, reporting, and governance across all commercial roles in payments
Ensure adoption of best practices in pursuit management, pipeline management, and client engagement
Drive continuous improvement, knowledge sharing, and collaboration across sales, CPs, and IAs
Champion adoption of Endava’s frameworks such as TEAM and Business Winning Model across the FS commercial ecosystem
Ensure consistent delivery of outstanding client experiences across all portfolios
Sponsor or co-lead industry-defining pursuits and strategic accounts annually
Strengthen client satisfaction and trust by resolving escalations, improving NPS or CSAT, and capturing cross-functional success stories
Actively position Endava as a leading industry player through thought leadership, partnerships, and client advocacy
Act as the senior sponsor for commercial capability development across payments
Build a clear pipeline of talent through succession planning, capability building, and structured development programmes
Drive engagement across sales, CPs, and IAs, ensuring motivation, retention, and progression opportunities
Promote diversity, equity, and inclusion across commercial hiring, progression, and leadership
Lead and sponsor industry innovation programmes in collaboration with clients and partners
Introduce and scale new FS commercial solutions, including digital and AI-enabled offerings
Pilot and embed new industry operating models, delivery models, and go-to-market approaches
Encourage experimentation and continuous improvement across the FS commercial ecosystem
Qualification
Required
Typically educated to bachelor degree level, holds a relevant professional qualification and may have a postgraduate qualification such as an MSc, MBA, or other appropriate business, engineering, scientific or industry qualification
Minimum of 10-15 years of professional experience in client management or a similar senior leadership role
Proven track record of driving significant revenue and margin growth within a diverse portfolio
Extensive experience in developing and executing client strategies that drive business growth and enhance client satisfaction
Demonstrated success in managing account P&L and achieving financial targets
Experience in leading and mentoring high-performing teams
Strong background in client engagement and building senior-level client relationships
Proven ability to collaborate and influence across various levels of an organization
Experience in strategic initiatives and driving continuous improvement
Deep expertise in client relationship management and strategic planning
Exceptional leadership, negotiation, and relationship management abilities
Strong business acumen and ability to identify and capitalize on growth opportunities
Excellent communication skills, both written and verbal, with the ability to engage with senior stakeholders (C-level)
Proven ability to manage multiple priorities and work independently in a fast-paced environment
Advanced problem-solving and decision-making capabilities under pressure
In-depth understanding of industry trends, market dynamics, and financial analysis
Commitment to continuous personal development and staying current with industry trends
Demonstrated ability to influence change and drive organizational transformation
Strong accountability for achieving results and maintaining high performance standards
Proficiency in financial management, including P&L management, forecasting, and risk management
Experience in driving continuous improvement and innovation in client solutions and service delivery
Benefits
Competitive salary package
Share plan
Company performance bonuses
Value-based recognition awards
Referral bonus
Career coaching
Global career opportunities
Non-linear career paths
Internal development programmes for management and technical leadership
Complex projects
Rotations
Internal tech communities
Training
Certifications
Coaching
Online learning platforms subscriptions
Pass-it-on sessions
Workshops
Conferences
Hybrid work and flexible working hours
Employee assistance programme
Global internal wellbeing programme
Access to wellbeing apps
Global internal tech communities
Hobby clubs and interest groups
Inclusion and diversity programmes
Events and celebrations
Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options
Flexible Spending Accounts (Medical, Transit, and Dependent Care)
Employer Paid Life Insurance and AD&D Coverages
Health Savings account paired with our low-cost High Deductible Medical Plan
401(k) Safe Harbor Retirement plan with employer match with immediately vest
Company
Endava
Endava is a software development outsourcing company that creates dynamic platforms and intelligent digital experiences for businesses.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$560.05M2023-02-09Post Ipo Debt· $424.05M
2019-04-17Post Ipo Equity· $136M
2018-07-26IPO
Leadership Team
Mark Thurston
Chief Financial Officer
Glenn Geil
SVP - Payments Sector Director
Recent News
2025-11-27
2025-11-19
2025-11-18
Company data provided by crunchbase