Senior Technical Support Engineer (L2) jobs in United States
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Blockaid · 1 month ago

Senior Technical Support Engineer (L2)

positionNY, New York, US
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date3+ years exp

Blockaid is redefining trust in blockchain through advanced, integrated security, and they are seeking a Senior Technical Support Engineer (L2) to become the deep expert on their system. This role involves diagnosing complex issues, leading technical investigations, and shaping the support function while collaborating with Engineering, Product, and customers.

BlockchainNetwork SecurityRisk ManagementSecurity

Responsibilities

Develop a deep understanding of Blockaid’s detection flows, architecture, and security engines
Build expertise across product surfaces, customer use cases, and common integration patterns
Act as the internal 'knowledge hub' for how our system behaves in real-world scenarios
Diagnose complex issues across customer integrations, APIs, on-chain data, and detection results
Perform basic Root Cause Analyses (RCAs) and communicate findings clearly and confidently
Read and interpret logs (DataDog, Kibana, Grafana, etc.) to identify anomalies or system irregularities
Monitor performance metrics and security-related alerts

Qualification

L2 technical supportHTTP/REST fundamentalsSQL skillsCybersecurity conceptsTechnical log interpretationObservability dashboardsTroubleshooting instinctsResearch-oriented mindsetSupporting global customersCommunicationCollaboration skills

Required

3+ years in L2 technical support or similar customer-facing technical roles, ideally in security, SaaS, or infrastructure
Strong understanding of HTTP/REST fundamentals and common integration patterns
Basic SQL skills for querying logs and validating system behavior
Ability to interpret technical logs and observability dashboards (DataDog, Kibana, Grafana, etc.)
Understanding of cybersecurity concepts and basic threat detection principles (Web3 experience is a plus)
Solid troubleshooting instincts and a research-oriented mindset, you're able to dig, hypothesize, and validate
Excellent communication skills with the ability to explain complex issues clearly and concisely
Comfortable collaborating with engineers, product managers, and external stakeholders
Experience supporting global customers across multiple time zones, cultures, and communication styles

Company

Blockaid

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Blockaid provides onchain security solutions for monitoring transactions, detecting threats, and securing digital assets.
dateFounded in 2022
location
Tel Aviv-jaffa, Tel Aviv, ISR
people-size51-200 employees
web-link
https://www.blockaid.io

Funding

Current Stage
Growth Stage
Total Funding
$83M
Key Investors
Ribbit Capital
2025-02-18Series B· $50M
2023-10-23Series A· $33M

Recent News

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Company data provided by crunchbase