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Abercrombie & Kent USA · 1 week ago

Tailormade Travel Consultant

Downers Grove, IL

Full-time

Hybrid

Entry, Mid Level

$49K/yr - $53K/yr

2+ years exp

Abercrombie & Kent USA is a leading travel company specializing in tailor-made travel experiences. The Travel Consultant is responsible for designing, pricing, and selling customized itineraries while building and maintaining strong relationships with clients.

TourismTravelTravel Agency

Hiring Manager

Tony Moreno

Responsibilities

Meet or exceed established sales goals

Develop and maintain a network of existing and new clientele through outbound sales calls in order to build relationships

Actively manage guest relationships with a variety of touch points (i.e., acknowledge birthdays, anniversaries, etc.)

Design custom Tailormade itineraries in consultation with guests and Travel Agents

Evaluate pricing received from DMC or Third-Party suppliers to ensure value (A&K value and price value)

Communicate and advocate product and price value in support of successful conversions

Confirm required services with DMC and Third-Party suppliers

Manage all financial aspects of booking in Travel Studio according to company guidelines

Ensure all Travel Studio and OneIs booking details are complete and accurate in accordance with department guidelines

Maximize conversions by following up on Option Quote and Quote Pending bookings in CRM within the established timeframe

Demonstrate competency of destination knowledge

Research flight schedules, hotel availability, and other Sabre procedures as necessary

Meet or exceed established A&K Service standards

Maintain a minimum number of hours available on the phone per department guidelines

Make recommendations for process, procedure, and technology improvements

Collaborate with Sales Assistants to coordinate all pre- and final documents, and assist with guest/TA contact

Collaborate with internal departments to facilitate the booking process and sales

Assist Guest Relations on post-tour issues to ensure guest satisfaction is maintained

Sales projects as determined by management

Qualification

Travel industry experienceSales experienceDestination knowledgeBasic Sabre skillsMicrosoft OfficeForeign language skillsCommunication skillsOrganizational skillsProblem-solving skillsInterpersonal skillsTeamwork

Required

High School diploma required

Two years of travel industry experience required

Two years of sales experience required

Excellent verbal and written communication skills with an emphasis on telephone sales

Detail-oriented with excellent organizational skills and ability to multitask

Strong worldwide geographic, destination, cultural, and world affairs knowledge

Drive to achieve results, initiate personal goals, and close sales

Intermediate computer skills required (Microsoft Office) and the ability to quickly master new technologies

Good judgment and problem-solving skills

Ability to work in a team environment

Excellent interpersonal skills

Must be able to read/write/speak in English

Basic Sabre skills required

Preferred

Associate or bachelor's degree preferred or equivalent experience

Foreign language skills preferred

Intermediate Sabre skills preferred

Evening, weekend, and approved overtime may be required

Domestic travel in conjunction with the Sales Director's sales calls

International travel may be required (and maintain a current passport)

Benefits

Group life insurance

Short-term and long-term disability

Travel discounts

Medical insurance

Dental insurance

Vision insurance

Supplemental life insurance

Pre-tax healthcare and dependent FSAs

401(k) plan with a generous company match

Company

Abercrombie & Kent USA

Abercrombie & Kent was founded in 1962, when Geoffrey Kent and his parents pioneered the first modern luxury safari, a bespoke mobile camp unprecedented in its sophistication.

Founded in 1962

London, England, GBR

201-500 employees