Lookers Motor Group Limited · 1 week ago
Network Team Leader
Hilton Head Island, South Carolina Area
Contract
Hybrid
Mid, Senior Level
£65K/yr - £65K/yrLookers Motor Group Limited is one of the top three automotive retailers in the UK, seeking a versatile and technical Network Team Leader. This role involves leading the relationship with network service providers and managing a small internal team to ensure service excellence in a complex multi-site environment.
3D PrintingAutomotiveLogisticsManufacturingRetail
Responsibilities
To be responsible for the Network Team rostering, development and performance, ensuring the team works in alignment with the Lookers Motor Group frameworks and service management processes
Ensuring the team is fully equipped with the tools and knowledge to investigate, diagnose and resolve complex technical incidents and fulfil technical requests for all infrastructure/systems to SLA
Leading mission critical 24x7 IT infrastructure operations ensuring service excellence. This includes responsibility for the key disciplines of service management and service delivery, incident, problem, change, transition, configuration management, asset and obsolescence management, service continuity, availability, capacity and reporting
Own the relationship with key network service providers, in terms of service, roadmap and capability
Work collaboratively with other teams, stakeholders and decision makers to identify, recommend, develop, implement and support cost-effective technology and process solutions
Responsible on an ongoing basis to update and maintain our network estate in line with agreed lifecycle and vendor roadmaps to a defined and supported level
Inputting to, developing and driving through to implementation the strategic infrastructure roadmap
Ensure that activities and escalations are in line with both customer and service level agreements
Contribute to the development of processes and aligned documentation, aligned to ITIL
Participate in root cause analysis for complex major incidents and escalated faults
Willingness to learn and document new services/products
Keep up to date with technical and service developments within the industry and making recommendations where appropriate to feed into the long-term Lookers IT strategy
Security focussed and fully aware of key security principles and practices including demonstrable experience of dealing with security related incidents
Understanding of ITIL principles and practices
Standardisation, simplification driving improved security posture
Qualification
Required
Proven experience in motivating and leading both a team and key service partners
Experience in a complex, multi-site/multi data centre environment
Experience in leading mission critical 24x7 IT infrastructure operations
Experience with service management and service delivery disciplines
Experience in incident, problem, change, transition, configuration management, asset and obsolescence management, service continuity, availability, capacity and reporting
Experience in managing relationships with key network service providers
Ability to work collaboratively with other teams, stakeholders and decision makers
Experience in developing and implementing cost-effective technology and process solutions
Experience in updating and maintaining network estate in line with agreed lifecycle and vendor roadmaps
Experience in developing and driving through to implementation the strategic infrastructure roadmap
Experience in ensuring activities and escalations are in line with customer and service level agreements
Experience in contributing to the development of processes and aligned documentation, aligned to ITIL
Experience in root cause analysis for complex major incidents and escalated faults
Willingness to learn and document new services/products
Ability to keep up to date with technical and service developments within the industry
Security focused and fully aware of key security principles and practices
Demonstrable experience of dealing with security related incidents
Understanding of ITIL principles and practices
Experience in standardisation, simplification driving improved security posture
Design, deployment and support of Fortinet products including FortiGate Firewalls, FortiManager, FortiAnalyzer, FortiNAC or equivalent network access products, FortiSwitches, FortiAPs
Design, deployment and support of Cisco switches and routers
Design, deployment and support of Meraki security devices and wireless devices
Strong knowledge and understanding of Infrastructure Security (ACLs, ACS, VRFs, Vlans)
Strong knowledge and understanding of network management tools (SNMP, Solarwinds, PRTG)
Strong knowledge and understanding of MPLS, SD-WAN, VPN and resilient WAN technologies
Strong knowledge and understanding of routing protocols (OSPF, BGP)
Strong technical troubleshooting expertise
Strategic roadmap authoring and ownership
Benefits
Competitive salaries with structured pay scales and progression as you grow within the business
Generous annual leave that increases with your length of service
Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
Access to Techscheme for discounted technology purchases with flexible payments
Eyecare vouchers to help cover vision care needs
Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
Dental insurance for everyday dental care and unexpected treatments
Critical illness cover for peace of mind during life's most challenging moments
MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
Free will writing services to help plan for the future
Flexible life assurance options and partner life assurance for added protection
Discounted gym memberships to support an active lifestyle
Travel insurance to help you explore with confidence
Access to home and technology vouchers
BYond card and a wide range of exclusive retail and lifestyle discounts
Company
Lookers Motor Group Limited
The Lookers Group are proud to represent more than 30 leading car manufacturers in over 150 dealerships, employing 6500 people.
Founded in 1908
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-03-30IPO
Recent News
2025-09-19
2024-10-29
2024-10-28
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