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Reece USA · 1 month ago

Inside Sales Representative - Commercial

CA - Hawthorne

Full-time

Onsite

Entry, Mid Level

2+ years exp

Reece USA is a growing global company that supports essential industries in providing clean air and water. The Inside Sales Representative will be responsible for expanding the customer base and driving profitability through relationship-building, understanding customer needs, and delivering plumbing solutions.

Professional ServicesRetailService Industry

Responsibilities

Grow the customer base and drive branch profitability by building strong relationships, understanding customer needs, and delivering value-added plumbing solutions that meet or exceed sales targets while maintaining a 90%+ customer satisfaction score

Engage customers through proactive outreach, accurate quoting, and timely follow-ups to ensure project success and repeat business

Achieve regional targets, driving revenue growth, and delivering exceptional customer experiences that reflect the Reece standard

Master Reece product lines and sales processes or quickly learn and apply product knowledge to lead customer conversations with confidence

Build relationships and embrace Reece values through trust, consistency, and solution-focused engagement that expands accounts and strengthens customer loyalty

Identify upsell and cross-sell opportunities, deliver accurate quotes, and ensure timely follow-up that drives repeat business and customer satisfaction

Manage multiple customers, timelines, and priorities while ensuring seamless project execution and on-time order fulfillment

Monitor sales trends, forecast opportunities, and implement initiatives that consistently improve regional performance

Leverage expert product knowledge to recommend optimal solutions aligned with project goals and profitability

Support customers, strengthen relationships, and maintain a high standard of service

Qualification

Inside sales experienceCRM proficiencyAccount management skillsProduct knowledgeSales forecastingCommunication skillsNegotiation skillsRelationship-buildingTime management

Required

High school diploma or equivalent (required)

Minimum 2+ years of inside sales, customer service, or account management in a wholesale distribution, plumbing supply, or construction-related industry

Proven success in meeting or exceeding sales goals

Proficiency with CRM systems - Eclipse

Strong interpersonal, communication, and negotiation skills

Ability to manage multiple projects in a fast-paced environment while delivering exceptional customer value

A results-driven sales mindset focused on achieving regional targets, driving revenue growth, and delivering exceptional customer experiences that reflect the Reece standard

Strong mastery of Reece product lines and sales processes—or the ability to quickly learn and apply product knowledge to lead customer conversations with confidence

A passion for relationship-building, embracing Reece values through trust, consistency, and solution-focused engagement that expands accounts and strengthens customer loyalty

Confidence in proactive selling, identifying upsell and cross-sell opportunities, delivering accurate quotes, and ensuring timely follow-up that drives repeat business and customer satisfaction

Excellent account management skills with the ability to manage multiple customers, timelines, and priorities while ensuring seamless project execution and on-time order fulfillment

A strategic, insights-driven approach to monitoring sales trends, forecasting opportunities, and implementing initiatives that consistently improve regional performance

A consultative, solutions-focused selling mindset that leverages expert product knowledge to recommend optimal solutions aligned with project goals and profitability

A customer-first attitude with the flexibility to step in wherever needed to support customers, strengthen relationships, and maintain a high standard of service

Attendance – Ability to maintain the scheduled days and hours, including onsite presence at the assigned location as specified

Physical Capacities – Lift up to 25 pounds on occasion, sitting and standing for extended periods

Operation of Office Equipment — Job requires operation of equipment common to office settings, including computers, copiers, and other office equipment, including Near Vision, Manual Dexterity, and working in proximity to equipment

Oral Communication Skills – Speaking, Speech Clarity, and Speech Recognition

Written Communication Skills – Writing, Reading and Written Comprehension, and Written Expression

Mental Capacities – Achievement/Effort, Active Listening, Adaptability/Flexibility, Analytical Thinking, Attention to Detail, Category Flexibility, Concern for Others, Cooperation and Coordination, Critical Thinking, Deductive Reasoning, Dependability, Independence, Inductive Reasoning, Information Ordering, Initiative, Innovation, Maintenance of Relationships, Integrity, Oral Comprehension and Expression, Problem Sensitivity, Selective Attention, Self-Control, Service Orientation, Social Orientation, Social Perceptiveness, Stress Tolerance, Support, and Time Management

Preferred

Bachelor's degree in business, sales, or related field preferred

Benefits

Medical and Dental Insurance

Flexible Spending Accounts and Health Savings Accounts

Company-paid Life Insurance

Short Term Disability

401(k) Plan

Paid Time Off (PTO) - plus paid holidays

Parental Leave

Vision

Long-term Disability

Voluntary Life and AD&D Insurance

Additional Voluntary Benefits through Corestream

Company

Reece USA

Ever since our founder, Harold Joseph Reece, began selling plumbing products from the back of his truck in Australia in 1920, we’ve been committed to helping tradesmen and tradeswomen get the job done right.

Founded in 1920

Burwood East, Victoria, AUS

1001-5000 employees