Signet Jewelers · 1 month ago
NYC Based IT Manager, Corporate Technology Support
R2Net Operations New York, NY
Full-time
Onsite
Mid, Senior Level
$88K/yr - $150K/yr
3+ years expSignet Jewelers is the world's largest retailer of diamond jewelry, operating over 2,800 stores globally. The IT Manager in Corporate Technology Support is responsible for overseeing end-user support activities in the New York office, managing hardware inventory, resolving user issues, and ensuring operational efficiency of conference rooms while collaborating with other teams to align support efforts with business goals.
E-Commerce PlatformsJewelryRetail
Responsibilities
Oversee daily operations of the Service Desk in the New York office, ensuring timely and effective resolution of incidents and service requests
Monitor ticket queues, prioritize escalations and ensure consistent follow-though according to Signet’s SLAs
Manage hardware inventory for computers and consumables through Signet’s Asset Management solution
Provide Tier 2/3 support for all NY incidents and service requests
Deploy and configure hardware, including the installation and support of software applications
Serve as technical point of escalation in one or more of managed technologies
Complete projects by coordinating resources and timelines with various departments
Manage support activities to ensure that service level agreements are met or exceeded
Contribute to improving customer support by actively responding to queries and handling complaints
Identifies and gathers key metrics to analyze the team and individual performance, and identify problem areas
Qualification
Required
Bachelor's degree
3+ years of experience in a related field with 1+ year(s) of leadership/management experience
Strong knowledge of computer hardware, networking, Active Directory and software with excellent problem-solving, critical thinking and troubleshooting skills
Experience supporting Teams conference room technology
Strong listening, verbal, and written communications skills with the ability to translate information into understandable terms to a variety of audiences
Responsive and alert to new learning opportunities, growth, and development of technical, interpersonal, and business skills; able to recognize and address areas needing improvement
Motivated and competent to contribute appropriate time and effort to work needing attention
Attentive to detail with focus on accurate and timely results
Organized and able to prioritize tasks, responding effectively to competing needs
Attentive and reactive to customer needs and concerns
Benefits
Premium Healthcare Coverage
401(k) with Company Match
Generous Time Off
Diversity, Equity & Inclusion Programs
Career Growth & Development
Exclusive Perks
Company
Signet Jewelers
Signet Jewelers engages in the retail sale of jewelry and watches in the United States, the United Kingdom.
10001+ employees
H1B Sponsorship
Signet Jewelers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (13)
2023 (5)
2022 (9)
2021 (17)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$625.27MKey Investors
Leonard Green & Partners
2016-08-25Post Ipo Equity· $625.27M
2008-09-11IPO
Leadership Team
J.K. Symancyk
Chief Executive Officer
Colleen Rooney
Chief Corporate Affairs & Sustainability Officer
Recent News
2025-12-30
2025-12-24
The Motley Fool
2025-12-10
Company data provided by crunchbase