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Remote · 1 month ago

Growth Customer Success Manager EMEA

United States

Full-time

Remote

Mid, Senior Level

$30K/yr - $66K/yr

Remote is a company focused on simplifying global employment. The Growth Customer Success Manager will oversee the customer journey, ensuring retention and expansion by demonstrating value and ROI to clients.

Bookkeeping and PayrollComplianceConsultingHuman ResourcesRecruitingSoftware

Responsibilities

Own the full customer journey, from post-onboarding through renewal and expansion

Monitor customer health, prevent churn, and execute strategies for retention

Identify vertical expansion opportunities by deepening usage within existing product areas through understanding customer objectives, pain points, and business context

Uncover multi-product adoption possibilities by recommending additional solutions that align with the customer's roadmap

Lead renewal planning and manage an expansion pipeline, collaborating with Sales for complex deals

Act as a trusted advisor on product functionality and ROI, positioning growth as a natural outcome of demonstrated value

Share customer insights cross-functionally to improve processes and influence product roadmap

Support escalations and ensure high-quality service delivery

Qualification

Customer lifecycle expertiseStakeholder managementData-driven mindsetCS tools experienceResilience in fast-paced environmentsCommunicationPassion for customer success

Required

Expertise across the customer lifecycle, with focus on retention, adoption, and revenue growth

Proven ability to spot and qualify expansion opportunities through customer-centric conversations

Comfortable managing an opportunity pipeline, forecasting, and partnering with Sales when needed

A passion for diagnosing obstacles (technical or organizational), crafting and executing strategies across diverse verticals and technical scenarios to drive adoption and retention

Strong stakeholder management skills, engaging executives, technical teams, and day-to-day users

Data-driven mindset, using health metrics and adoption trends to prioritize actions

Excellent written and spoken English, with clear, structured communication skills

Passion for customer success and resilience in fast-paced, evolving environments

Experience in using CS tools (CRM, customer success platforms, analytics dashboards) to manage pipeline and track adoption metrics