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FirstKey Homes · 1 month ago

Service Technician III

Nashville, Tennessee, United States

Full-time

Onsite

Mid Level

FirstKey Homes is a company focused on maintaining single-family rental homes, and they are seeking a Service Technician III. In this role, you will complete complex home maintenance service requests and manage contractors to ensure timely and efficient work, while adhering to safety and compliance standards.

Property ManagementReal EstateRentalRental Property

Comp. & Benefits

Responsibilities

Manage and prioritize daily maintenance work orders and complete residential service requests efficiently

Perform complex maintenance tasks including drywalling, painting, electrical, plumbing, HVAC, and more

Coordinate and oversee contractors for specialized tasks beyond the scope of regular technicians

Mentor junior technicians, enhancing their technical skills

Inspect properties for safety and cleanliness, proactively addressing unsafe conditions

Conduct routine preventative maintenance on property equipment

Ensure compliance with company policies and relevant laws and regulations (ADA, Fair Housing, OSHA, etc.)

Perform additional duties as assigned by management based on company needs

Qualification

Residential constructionHVAC systemsPlumbingElectrical workDrywallingCustomer serviceMechanical knowledgeTroubleshootingCooperationDependabilityCritical thinkingTime managementAttention to detailAdaptability

Required

High School Diploma or equivalence

Strong background in residential construction and remodeling in multiple trades

Must have a valid driver's license, valid insurance, and reliable work appropriate transportation

Must provide own tools. Required Tools include (but not limited to):tool box, hammer, tape measure, screw driver set, standard wrench set, plier set, channel lock pliers, two-foot level, pipe wrench, crescent wrench, drills, and drill bits. These tools will not be provided by the Company and will be necessary to perform the job duties

Knowledgeable of codes, municipal by-laws, inspection, estimating, and planning

General knowledge and experience on reading, writing, and evaluating project specifications and scopes of work

Construction— Knowledge of materials, methods, and the tools involved in the construction or repair of houses and buildings

Mechanical— Knowledge of machines and tools, including their designs, uses, repair, and maintenance

Customer Service— Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Troubleshooting— Determining causes of operating errors and deciding what to do about it

Critical Thinking— Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Coordination — Adjusting actions in relation to others' actions

Instructing — Teaching others how to do something

Repairing— Repairing machines or systems using the needed tools

Equipment Selection— Determining the kind of tools and equipment needed to do a job

Time Management— Managing one's own time and the time of others

Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action

Speaking— Talking to others to convey information effectively

Writing— Communicating effectively in writing as appropriate for the needs of the audience

Attention to Detail— Job requires being careful about detail and thorough in completing work tasks

Cooperation— Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude

Dependability— Job requires being reliable, responsible, and dependable, and fulfilling obligations

Independence— Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done

Adaptability/Flexibility— Job requires being open to change (positive or negative) and to considerable variety in the workplace