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Rockland Trust · 1 month ago

Fraud Prevention Investigator

Plymouth, MA, United States

Full-time

Onsite

Entry, Mid Level

$26/hr - $32/hr

Rockland Trust is seeking a Fraud Prevention Investigator to join the Fraud Prevention team. The role involves supporting fraud prevention strategies, conducting investigations, and ensuring compliance with regulations to protect the bank and its customers from financial threats.

Payments

Responsibilities

Possess a solid understanding of and ability to interpret regulations and policies related to fraud prevention. Stay well-informed about evolving state and federal regulations, industry standards, and best practices to ensure your investigations align with legal and institutional requirements

Conduct thorough and meticulous investigations by analyzing transaction data, customer profiles, and relevant third-party information. Make decisions on customer accounts, transactions, and recommend closures or further action when necessary, ensuring the integrity of the process

Exhibit advanced investigative and analytical skills, formulating well-supported and clearly articulated rationales for decisions made during fraud investigations. Maintain strict adherence to departmental protocols while addressing complex cases

Exercise sound judgment when managing fraud alerts and investigations. Ensure full compliance with internal policies, procedures, and external regulatory standards, and escalate any issues or anomalies to management for resolution

Serve as a knowledgeable resource by providing responsive telephone and email support to internal teams, including Rockland Trust colleagues, as well as customers, external financial institutions, and law enforcement agencies. Facilitate seamless communication during investigations

Play an active role in executing established fraud prevention strategies and risk mitigation initiatives. Ensure precision and accuracy in case documentation and reporting to meet compliance and operational standards

Continuously identify areas for process enhancements and actively contribute innovative ideas. Support efforts to refine and optimize policies, procedures, and investigative tools for greater efficiency

Take on other assigned responsibilities to ensure the overall effectiveness of your role and alignment with the bank’s strategic goals. Contribute to broader initiatives as needed to bolster fraud prevention efforts

Qualification

Regulatory KnowledgeInvestigative ExpertiseAnalytical TechniquesCriminal Justice DegreeMS Office ProficiencyResearch SkillsInterpersonal SkillsAttention to DetailTeam PlayerCommunication Skills

Required

Associates or Bachelor's in Criminal Justice, Business, Finance, or a related field or equivalent work experience is required

Strong interpersonal and communication abilities to interact effectively with colleagues at all levels of the Bank

Foundational understanding of various banking functions, including retail banking, commercial banking, trade finance, asset-based lending, and loan documentation

Excellent written and verbal communication skills, with the ability to present complex information and recommendations clearly

Exceptional attention to detail, with the ability to maintain high accuracy in performing tasks, even when facing frequent interruptions

Strong ability to conduct thorough research using multiple internal and external resources

Solid investigative and analytical techniques, with the ability to analyze complex financial data and identify intricate patterns and red flags of fraudulent activity

A team player who works well in a collaborative environment while also demonstrating the ability to take initiative and work independently on tasks

Proficiency in MS Office applications, including Outlook, PowerPoint, Word, and Excel