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Central Ohio Primary Care · 1 month ago

Patient Service Representative- Worthington Pediatrics

Worthington, OH

Full-time

Onsite

Entry Level

1+ years exp

Central Ohio Primary Care is seeking a Patient Service Representative who will act as a key point of contact for patients, ensuring a positive customer service experience during their visits. The role involves greeting patients, managing patient data, and collaborating with clinical staff to meet patient needs.

Health CarePrimary and Urgent Care

H1B Sponsor Likely

Responsibilities

Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone

Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience

Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification

Collect copays, deductibles and/or outstanding balances

Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out

Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes

Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel

Ensure confidentiality of patient data and stay up to date with HIPAA regulations

Qualification

Electronic Health Record (EHR) systemsHIPAA guidelinesMicrosoft programsAdministrative experienceInterpersonal skillsOrganizational skillsWritten communicationTime managementTeamwork

Required

High School diploma or GED

Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities

Strong organizational and written communication skills

Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors

Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality

Ability to work independently and in a team environment; and able to lead by example

Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record (EHR systems)

Preferred

1 year of administrative experience in a healthcare related setting

Benefits

Full-Time/Benefits Eligible

Company

Central Ohio Primary Care

Founded in 1996 by a dedicated group of 33 physicians, Central Ohio Primary Care (COPC) set out to prioritize patient care over administrative burdens.

Founded in 1996

Westerville, Ohio, USA

1001-5000 employees

https://www.copcp.com/

H1B Sponsorship

Central Ohio Primary Care has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2023 (4)

2022 (4)

2020 (9)