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FIS · 5 hours ago

Product Support Representative III

Jacksonville, FL

Full-time

Hybrid

Mid Level

FIS is a leading technology company powering the world’s economy and driving innovation in fintech. The Product Support Representative III will provide in-depth support for Retirement Products, addressing customer inquiries and resolving concerns related to installation and operation.

BankingFinancial ServicesFinTechPayments

No H1B

Responsibilities

Provide in-depth product support to FIS clients by resolving incoming inquiries

Respond to customer product inquiries via written internet-based email or ServiceNow tickets

Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters

Troubleshoot problems with software applications and recommend corrective action

Document customer information and recurring technical issues to support product quality programs and product development for the Retirement team

Recreate client issues in a test environment, identify/document how applications and systems interact to support business processes

Other related duties assigned as needed

Qualification

Retirement Industry experienceFIS Retirement productsServiceNow knowledgeAWS experienceAnalytical skillsOrganizational skillsTime management skillsCommunication skillsProblem-solving skills