GTT · 2 hours ago
Product Manager, Managed Services
United States
Full-time
Remote
Senior Level, Lead/Staff
12+ years expGTT is a leading networking and security as a service provider for multinational organizations. The Product Manager for Managed Services owns the development, standardization, and performance of GTT’s LAN/WLAN services, ensuring seamless integration across the broader network portfolio.
Cloud ComputingEnterprise SoftwareInfrastructureMobileTelecommunications
Responsibilities
Define and maintain the roadmap for Managed LAN/WLAN services
Ensure alignment with GTT’s Envision Strategy, enabling automation, visibility, and a unified digital experience
Identify opportunities where AI-driven insights, automation, or enhanced observability can elevate customer outcomes
Monitor market trends and enterprise needs to guide investment priorities across LAN and WLAN services
Build and maintain standardized service offerings across LAN/WLAN, including switching, wireless, controllers, cloud-managed wireless, and associated operational services
Support non-standard deployments such as WITO, customer-provided equipment, and brownfield transitions
Define service constructs delivered by GTT directly or in partnership with third-party managed service providers
Lead the full product lifecycle: from business case, product development through launch, pricing, adoption, and ongoing lifecycle management
Oversee pricing, packaging, and go-to-market alignment to maximize portfolio growth
Integrate digital customer experience as a core element of new product design, ensuring intuitive interfaces, measurable outcomes, and seamless customer interactions
Collaborate with Product Operations, Operations, Service Assurance, Engineering, Service Delivery, Sales, Marketing, and Solutions teams to ensure consistent execution aligned with leadership goals
Improve digital experience elements including onboarding, monitoring, reporting, and lifecycle interactions
Own relationships with key LAN, WLAN, and campus networking vendors
Influence vendor roadmaps, evaluate capabilities, and negotiate commercial terms
Participate in the identification and management of third-party managed service providers supporting outsourced delivery models
Develop business cases outlining market need, cost, revenue, and ROI to secure investment
Support pricing strategy, margin improvements, and cost structure optimization
Use operational, financial, and customer data to guide portfolio decisions
Gather customer and field feedback to refine service capabilities and improve customer experience
Ensure offerings accommodate modern enterprise environments including IoT devices, cloud-managed networks, and multi-site architectures
Equip customer-facing teams with clear enablement content and product guidance
Qualification
Required
BS/MS in Computer Science, Information Technology, Electrical or Computer Engineering, Networking, or related field
12+ years of product management experience with ownership of network-focused or managed network services
Deep expertise in LAN/WLAN technologies including routing/switching, RF fundamentals, controllers, and cloud-managed wireless platforms
Familiarity with SD-WAN and SASE concepts, architectures, and integration points
Experience developing standard offers and supporting complex, non-standard customer environments such as WITO
Experience creating offers that leverage third-party managed service providers
Strong vendor and partner management skills
Growth mindset, proactive work style, and ability to excel in a fast-changing environment without task-level supervision
Excellent communication, presentation, documentation, and cross-functional leadership skills
Comfortable working in a global organization with distributed teams, diverse stakeholders, and customers across multiple regions
Preferred
Experience incorporating AI-driven insights, automation, or predictive capabilities into network services
Understanding of digital experience design for managed services, including dashboards, portals, and self-service functionality
Familiarity with NOC operations, remote management, and field services for multi-site enterprises
Ability to simplify complex technical concepts into clear customer-facing deliverables
Certifications such as CCNP, CWNP, Aruba ACMP, or equivalent
Company
GTT
GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world.
1001-5000 employees
H1B Sponsorship
GTT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (4)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$489.86M2020-12-23Post Ipo Debt· $275M
2020-10-16Acquired
2018-03-27Post Ipo Equity· $175M
Leadership Team
Edward Morche
Chief Executive Officer
Don Macneil
Chief Operating Officer
Recent News
2026-01-09
2025-09-17
Company data provided by crunchbase