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Eaton · 9 hours ago

Senior Field Service Representative

Worthington, OH

Full-time

Onsite

Mid, Senior Level

$83K/yr - $121K/yr

3+ years exp

Eaton is a leading company in the power systems industry, currently seeking a Senior Field Service Representative. In this role, you will support customers throughout the power system lifecycle, manage projects, and cultivate strong relationships with clients while mentoring less experienced technicians.

Electric Vehicle

No H1B

Responsibilities

Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies

Manage small projects independently and lead FSR teams on larger projects

Generate timely and accurate service reports on work, product performance, and warranties

Provide recommendations for improved electrical systems

Cultivate strong relationships with customers, team members, and partners

Mentor less experienced technicians

Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more

Qualification

Electrical distribution systemsTestingTroubleshootingPower quality measurementsElectrical Contractor’s LicenseProfessional Engineering LicensePhysical staminaProblem-solving skillsTeam collaborationMentoring skillsCommunication skills

Required

High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems

Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems

Must be able to work in the US without corporate sponsorship now or in the future

No relocation offered, candidates within 50-mile radius considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation

Must have a valid driver's license

Successfully complete and maintain compliance with Eaton's safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter

Submit to periodic customer required background and drug screenings

Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements

This position requires you to drive an Eaton vehicle

Must be able and willing to obtain Department of Transportation (DOT) non-CDL qualification and comply with all DOT regulatory requirements, if required

Understands 3-phase power systems and low, medium, and high voltage power distribution equipment

Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. Frequently required to climb. Regularly required to lift/carry/push/pull up to 50 pounds. Occasionally required to push/pull > 50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels

Ability to obtain and maintain a valid TWIC card

Proficient with hand and power tools for equipment assembly

Strong problem-solving and logical thinking skills

Works well under time constraints and in stressful situations

Explain technical problems and solutions

Collaborates effectively with the team to meet project deadlines