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Maven AGI · 3 days ago

Solutions Manager

Boston, MA

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Maven AGI is at the forefront of AI innovation, focusing on transforming enterprise customer support. The Solutions Engineering Team Manager will lead a high-performing team, driving technical strategy and ensuring successful execution of proof of concepts (POCs) while maintaining strong executive engagement.

Artificial Intelligence (AI)EnterpriseGenerative AIMachine Learning

Responsibilities

Lead & coach a team of Solutions Engineers and Forward Deployed engineers (and act as PgM for non‑strategic programs): capacity planning, deal/POC staffing, rituals, and performance managements

Own pre‑sales technical strategy: discovery, solution design, ROI modeling, demo/POC storylines, and proof plans

Standardize the POC operating model: clear success criteria, milestone plans, weekly working sessions, decision logs, and risk management—mirroring the cadence outlined in your plan (tiger‑team standups, roadmap previews, exec architecture calls). Solutions - Team plan

Hands‑on architecture & technical guidance: Technical escalation point with SAs/FDEs on APIs, actions, data flows, identity, security reviews, and production‑ready POC builds

Product feedback loop: synthesize tuning/failure modes and surface prioritized insights to Product; champion “production‑like from day one.”

Hire for craft & values: attract diverse talent; set ladders and calibration rubrics; uplevel writing, demoing, discovery, and architecture skills

Customer executive engagement: function as trusted advisor to VP/C‑level stakeholders; make complex tradeoffs legible and actionable

Qualification

Solutions EngineeringTechnical strategyPOC managementLLM systems knowledgeExecutive presenceRisk managementCrisp writingCustomer engagementDiversity hiringFacilitation skillsTeam leadershipCommunication skills