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The Reynolds and Reynolds Company · 4 hours ago

Client Service Representative

Warrenville, IL

Full-time

Onsite

Entry Level

1+ years exp

The Reynolds and Reynolds Company is an affiliate of American Guardian Warranty Services, Inc. seeking a Client Service Representative to join their team. The role involves supporting Dealers and Agents with account inquiries and providing technical support to ensure customer satisfaction.

AutomotiveRetailSales

Responsibilities

Support Dealers and Agents by taking inbound calls, emails, and chat messages to assist them with questions regarding their accounts

Providing technical support to customers and associates

Ensure a high level of customer satisfaction is achieved

Qualification

Customer service experienceMicrosoft SuiteProblem solvingTechnical supportMulti-taskingPhone etiquetteVerbal communicationWritten communicationOrganizational skillsAttention to detail

Required

High School Diploma

1+ years of Customer service experience

Ability to problem solve and train customers on software products

Proficient in Microsoft Suite, Outlook, and Excel

Excellent customer service skills, especially phone etiquette

Excellent verbal and written skills

Strong organizational and multi-tasking skills

Strong attention to detail

Benefits

Medical, dental, vision, life insurance, and a health savings account

401(k) with up to 6% matching

Professional development and training

Promotion from within

Paid vacation and sick days

Eight paid holidays

Referral bonuses

Company

The Reynolds and Reynolds Company

Glassdoor3.3

Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of automobile dealership software, services, and forms to help dealerships deliver better results and transform the customer experience.

Founded in 1866

Dayton, Ohio, USA

1001-5000 employees