Altium Packaging · 4 hours ago
Customer Service Representative
California, United States
Full-time
Hybrid
Entry Level
$24/hr - $24/hr
2+ years expAltium Packaging is seeking a Customer Service Representative to join their team. This hybrid role involves responding to customer inquiries and providing non-technical problem resolution, while also managing customer-related tasks and ensuring quality service delivery.
CommercialManufacturingPackaging ServicesPlastics and Rubber Manufacturing
Responsibilities
Monitor the blow mold machines to ensure quality of product and its processing
Order entry & maintenance
Shipping verification
Pricing verification
Input customer feedback into the Quality Database & Customer Feedback Database
Assist with customer inventory management
Manage customer owned inventory (labels, corrugate, etc.)
Manage customer specific finished goods
Assist with the management of obsolete inventory
Assist with accounts receivables
Maintenance of manual BOL
Invoicing verification
Sample shipments
Mail marketing information (brochures)
Generate and distribute customer-required reports (inventory, volume, etc.)
Assist with Credit Memos when needed
Maintain customer files
Reasonable mandatory overtime may be required due to business needs
Qualification
Required
Two years prior customer service experience is required
Knowledge of MS Office is required
Requires a high school diploma or its equivalent
Preferred
Prior manufacturing experience is desired
An AS degree is preferred
Benefits
Medical, dental and vision plans
Company holidays and vacation days
Tuition reimbursement
Learning and training opportunities
Bonus potential
401(k) plan with company contributions
Rewards and recognition programs
Opportunities to make a difference in the community
Company
Altium Packaging
Altium Packaging engages in the design, development & manufacturing of plastic packages & recycled resin for various industries.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alex Bernhardt
Strategic Advisor to the CEO
Sean Fallmann
President & CEO
Recent News
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