Dermatology Associates of the Tri-Cities ยท 1 month ago
Support Services Supervisor
Johnson City, TN
Full-time
Onsite
Mid Level
$20/hr - $20/hrDermatology Associates of the Tri-Cities is seeking a Support Services Supervisor to lead front-office operations and ensure patients receive timely and professional service. This role involves overseeing support staff, monitoring workflow, and assisting with registration and scheduling functions.
Hospital & Health Care
Responsibilities
Supervise and support front-office staff and adjust assignments based on patient volume and workflow
Train new employees and reinforce accuracy, service standards, professionalism, and communication
Ensure accurate documentation, insurance verification, and referral requirements
Support proper scheduling and provide hands-on help during peak patient flow
Monitor copay and balance collection; reconcile daily cash drawers
Respond to patient concerns professionally and communicate clearly with providers and staff
Provide coverage for registration, scheduling, phones, and check-out as needed
Maintain supply organization and coordinate vendor or facility needs
Participate in meetings, training, and continuous improvement efforts
Follow HIPAA, OSHA, safety, and internal compliance standards
Qualification
Required
High school diploma or equivalent required
Preferred
Prior medical office experience preferred
Leadership, scheduling, billing, or patient-service experience highly valued
Benefits
401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off
Training & development
Vision insurance
Company
Dermatology Associates of the Tri-Cities
Dermatology Associates is one of the leading dermatology practices in the tri-cities area, serving Bristol, Johnson City, and Kingsport, TN.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase