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Pratt & Whitney · 5 hours ago

Business Systems Analyst - 3rd Shift (Remote)

United States

Full-time

Remote

Senior Level

$101K/yr - $203K/yr

5+ years exp

Pratt & Whitney is a leader in aerospace manufacturing, looking for a Business Systems Analyst to support their Military Engines Sustainment operations. The role involves providing technical support for SAP and Solumina systems, troubleshooting issues, and enhancing productivity within the ME Global Depot Network.

Aviation & Aerospace

No H1B

U.S. Citizen Only

Responsibilities

Serve as the first point of contact for customers seeking technical assistance for SAP, Solumina, and Citrix

Perform remote troubleshooting through diagnostic techniques and customer interface

Familiar with NEXT Connect Service Now (internal candidate only)

Determine the best solution based on the issue and details provided by customers; walk customers through the problem-solving process

Direct unresolved issues to the next level of support personnel; provide accurate information on IT products or services

Record events and problems and their resolution in logs; advise leadership on key trends through reporting

Implement better practices that will streamline assistance and/or prevent future problems

Analyze and pareto systemic issues to formulate recommendations for future enterprise systems enhancements

This role requires some onsite support and travel, as needed. This role covers 3rd shift 10pm – 6am ET

Qualification

SAPSoluminaMicrosoft Office SuiteProject Management toolsCustomer service mindsetInterpersonal skillsProblem-solving ability

Required

BS/BA degree is required with 8+ years of relevant experience, or an advanced degree with 5+ years of relevant experience

Experience to include SAP Materials Management, Solumina / Microsoft Office Suite / Project Manager tool sets

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract

Preferred

Experience identifying, troubleshooting, diagnosing, and solving help desk technical related issues

Curiosity and ability to solve problems

Knowledge of Operating Systems and information flow

Customer service mindset developed by working with different stakeholder groups

Relentless commitment to quality

Solid understanding of computer systems, mobile devices and other tech products

Strong interpersonal skills; excellent verbal communication skills

Possess established and proven skills to develop and foster positive working relationships while maintaining customer and organizational priorities

Strategic leadership with a focus on results is key for success

Benefits

Medical

Dental

Vision

Life insurance

Short-term disability

Long-term disability

401(k) match

Flexible spending accounts

Flexible work schedules

Employee assistance program

Employee Scholar Program

Parental leave

Paid time off

Holidays

Company

Pratt & Whitney

Glassdoor3.8

Pratt & Whitney, an RTX business, is a global leader in propulsion systems, powering the most advanced aircraft in the world, and we are shaping the future of aviation.

Founded in 1925

East Hartford, CT, US

10001+ employees