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United Digestive · 10 hours ago

Front Office Representative (63125)

Tampa, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

United Digestive is a healthcare provider focused on patient care, and they are seeking a Front Office Representative to assist with clinical, clerical, and organizational tasks. The role involves greeting patients, managing patient information, collecting payments, and ensuring a smooth patient flow in the clinic.

FinanceHealth CareHuman ResourcesInformation TechnologyManagement Consulting

H1B Sponsor Likely

Responsibilities

Greets patients and visitors in a prompt and helpful manner; provides instructions/directions as needed

Ensures patient information is complete and accurate; updates patient profiles and scans required documents in Greenway if necessary

Collects co-payments and outstanding balances

Manages patient monies collected and closes batches at end of day

Provides necessary release and HIPAA forms to patient for completion and signature

Informs clinical staff or other appropriate parties of patient arrivals

Generates fee tickets when patients arrive and assembles patient charts for next day visits

Ensures patient referrals are obtained as required by managed care plans

Monitors schedule and organizes patient flow for office appointments; communicates end of day no shows to the scheduling area

Maintains clean and orderly waiting area, coordinates patient movement, reports problems or irregularities to Practice Manager

Meets or exceeds quality and productivity standards as set by the Practice Manager

Answers emails and voicemails and returns patient calls in a timely and efficient manner

Completes requests for information from other UD staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts

Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information

Participates in staff meetings as directed by the Practice Manager

Participates in marketing activities as directed by the Practice Manager

Cross trains and performs other Practice functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Practice Manager

Any other duties and/or special projects as assigned

Qualification

GreenwayMicrosoft Practice applicationsCertified Medical AssistantGastroenterology experiencePatient communicationCompassionProfessional attitudeMulti-tasking

Required

High School Diploma or GED required

2-3 years of specialty clinic experience

Front Desk representative must be computer literate

Able to operate Greenway and multiple Microsoft Practice applications

Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect

Displays a professional outgoing warm and helpful attitude

Possesses compassion for dealing with people who are ill and need help

Plan, prioritize, and complete multiple tasks as delegated by the Practice Manager

Work under pressure; assess, respond, and communicate issues in a timely manner

Communicate clearly with patients and coworkers through the telephone, email, and in-person

Interpret and apply clinical and non-clinical policies and procedures

Preferred

Certified Medical Assistant

Gastroenterology experience

Company

United Digestive

United Digestive is a practice management company with a focus on compliance, finance, HR, and IT for gastroenterology practices nationwide.

Founded in 2018

Atlanta, Georgia, USA

1001-5000 employees

https://www.uniteddigestive.com

H1B Sponsorship

United Digestive has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2022 (1)