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Heartland · 1 month ago

System Options Specialist II - Partner API Boarding Support

Lindon, Utah, USA

Full-time

Onsite

Entry Level

1+ years exp

Global Payments is a leading company in the payments industry that provides innovative solutions for credit, debit, prepaid, and merchant services. The System Options Specialist II will maintain and validate high-risk monetary and performance related option changes to support the TS2 System and partner/client business needs, ensuring accuracy and process integrity.

Credit CardsPaymentsTransaction Processing

Responsibilities

Continues to develop a detailed understanding of the various option screens, such as but not limited to Collections, Partner/Client Validation, Customer Service, Correspondence, etc., within the proprietary consumer and commercial system (TS2) and the credit card industry through on-going training. Understands and adheres to department practices, procedures, and methodologies

Continues to build a knowledge base of the supported modules and an understanding of the potential impacts of the requested partner/client changes to mitigate any negative impacts to the partner/client cardholders. Implements partner/client requested changes manually or with a myriad script

Collaborates with the Partner/Client Services Analyst to build a detailed understanding of the partner/client business objectives and validate that the requested option change(s) will meet the partner/client needs. Begins to analyze and evaluate partner/client initiated changes. Verifies system changes made and ensures the outcome is accurate and keyed within the established timelines

Maintains a working knowledge as it relates to option templates and myriad scripts

Maintains knowledge of the company's disaster recovery/contingency plans to include a criticality awareness of the Management Information Analyst role. Understands the Web Option Maintenance System and assists in researching issues reported by the partner/client

Qualification

Payment processing technologiesMerchant onboardingCRM systemsAPIsOrganizedB2B environment experienceCommunicationProblem-solving skillsDetail-orientedMotivated self-starter