Candex · 3 weeks ago
RVP, Customer Success
Miami, FL
Full-time
Hybrid
Senior LevelCandex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. The RVP, Customer Success will be responsible for launching new clients and developing customer relationships that promote retention, loyalty, and growth while ensuring high levels of satisfaction and identifying growth opportunities.
Business Information SystemsCloud ManagementFinTechPayments
Responsibilities
Oversee and drive launch of new clients including executive account management, strategic positioning, building and demonstrating the value proposition, technical coordination, training & communications plans
Identify key client contacts to build a network, connect with SMEs, users and drive adoption
Oversee and address any client or supplier support or technical issues
Perform data analytics and watch KPIs to drive Candex usage and revenue growth
Conduct Business Reviews with Clients, including executive sponsors
Provide projections per client and measure progress against projections
Identify and execute on new business and client expansion opportunities
Identify product enhancements, improvements or expansions in order to meet the needs of Candex customers and create value for the organization and our clients
Understand of Candex's products inside and out
Create policies and procedures to optimize customer experience
Support sales as needed
Qualification
Required
Relevant experience in Procurement, Procurement Operations, or Procurement transformation
Experience working with large Fortune 500 companies
Fantastic interpersonal leadership and influencing skills
Highly organized and an excellent communicator, both oral and written
You are capable of influencing clients to do more, while building relationships and establishing trust
You are self-motivated and self-directed, constantly seeking out new contacts and coming up with innovative approaches to grow Candex' business
Bachelor's or Advanced Degree preferred in areas such as Business, IT, Purchasing, Finance
Proficient in Google Suite and Microsoft Office Suite, specifically Excel and PowerPoint
Knowledge of customer service practices
Technical aptitude and ability to learn software programs
Knowledge and/or experience with Purchasing systems and processes (Ariba, Coupa, SAP, Taulia, etc.)
Knowledge and/or experience with Accounts Payable and Payment processes & software
Experience with Customer Relationship Management (CRM) software
Preferred
Business fluent in a second language is a plus
Benefits
Competitive Compensation – Earn a salary and benefits that reflect your skills and impact.
Parental Leave – Take meaningful time to bond with your growing family.
Flexible Work Environment – Balance life and work with adaptable schedules.
Home Office Setup – Get the gear and support you need to work comfortably from anywhere.
Professional Development – Grow your skills with training and learning sessions.
Internal Mobility – Explore new global roles and career paths without leaving the company.
Team Outings – Connect and celebrate with colleagues through regular social events.
Company
Candex
Candex is streamlines tail spend management by facilitating easy vendor engagement, payment tracking, and financial compliance.
Founded in 2011
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$82MKey Investors
Goldman Sachs Asset ManagementCraft VenturesAltos Ventures
2023-11-28Series B· $45M
2022-11-02Series A· $12M
2021-04-20Series A· $20M
Leadership Team
Jeremy Lappin
Founder and CEO
Shani Vaza-Wahrmann
VP R&D (Co-Founder)
Recent News
2025-06-14
Crunchbase News
2025-05-05
2025-03-06
Company data provided by crunchbase