Staples · 3 hours ago
Specialist Accounts Receivable
Framingham, MA
Full-time
Onsite
Entry, Mid Level
2+ years expStaples is a business-to-business company that focuses on providing financial expertise and guidance to drive results across the organization. The Specialist Accounts Receivable role involves managing cash collections, resolving billing issues, and maintaining strong relationships with customers to enhance the company's profitability.
ConsumerE-CommerceEnterprise SoftwareOffice SuppliesRetail
Responsibilities
Collect cash for open Accounts Receivable
Follow up on a regular basis with the customer until a payment resolution is received
Escalate to the Team Lead if/when problems or concerns arise
Ability to research Accounts Receivable issues and reconcile payment remittances
Minimize bad debt write-offs and maximize cash receipts while being sensitive to internal and external customers
Adhere to collection strategies and completion of tasks to include and not limited to on account cash, escalations, credit review, etc. within expected SLA
Promptly resolve billing and Accounts Receivable issues while identifying potential opportunities for process improvement
Independently perform root cause analysis on customer issues
Independently work with customer to negotiate significantly past due balances via payment plan or settlement process
Independently communicate with customer’s Accounts Payable Supervisors, Managers and Directors
Qualification
Required
2+ years experience in B2B Credit and Collections or Associates or Bachelors Degree
Collect cash for open Accounts Receivable
Follow up on a regular basis with the customer until a payment resolution is received
Escalate to the Team Lead if/when problems or concerns arise
Ability to research Accounts Receivable issues and reconcile payment remittances
Minimize bad debt write-offs and maximize cash receipts while being sensitive to internal and external customers
Adhere to collection strategies and completion of tasks to include and not limited to on account cash, escalations, credit review, etc. within expected SLA
Promptly resolve billing and Accounts Receivable issues while identifying potential opportunities for process improvement
Independently perform root cause analysis on customer issues
Independently work with customer to negotiate significantly past due balances via payment plan or settlement process
Independently communicate with customer's Accounts Payable Supervisors, Managers and Directors
Actively work to understand customer ordering platforms and how billing is integrated into that platform
Plan and organize work so Service Level Agreements, Goals and Objectives are realized
Effectively communicate with external Staples customers regarding past due invoices
Need to approach customers with a customer service type approach
Promote strong collaborative relationships between the Collections teams and all other internal teams, especially Sales and Customer Service Relationship building with Staples customers
Large ERP Experience (Oracle, SAP etc.)
Good analytical skills
Ability to assess a problem and promptly resolve or escalate accordingly
Basic to Intermediate skills in Excel
Excellent written and verbal skills
Time management and organizational skills
Ability to coordinate with other internal departments
Preferred
Associates or Bachelors Degree in Business Management or Finance
Use of Collection Software (Webcollect, Getpaid etc.)
Understanding of Accounting Principles
Understanding of Credit Management processes
Proficiency in Microsoft suite and O365
Familiarity with different methods of billing and invoicing customers
Benefits
Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts
Company Match 401(k)
Physical and Mental Health Wellness programs
And more perks and benefits
Company
Staples
Staples is a provider of workspace products such as furniture, technology, cleaning products, and traditional office supplies.
10001+ employees
H1B Sponsorship
Staples has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (152)
2024 (172)
2023 (147)
2022 (161)
2021 (121)
2020 (178)
Funding
Current Stage
Public CompanyTotal Funding
$7MKey Investors
US Department of Energy
2024-07-09Grant· $7M
2017-06-28Acquired
1999-11-15Post Ipo Equity
Leadership Team
Michele Parzianello
Chief Sales Officer
Recent News
The Morning Call
2025-12-07
Agri Investor
2025-12-02
The Morning Call
2025-12-02
Company data provided by crunchbase