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Vonage · 4 hours ago

Engineering Manager, Core Voice Platform

Eastern, KY

Full-time

Onsite

Senior Level, Lead/Staff

12+ years exp

Vonage is a global cloud communications leader, and they are seeking an experienced Core Voice Manager to lead a team responsible for maintaining and evolving their enterprise voice infrastructure. The role involves overseeing global operations, managing on-call support, and ensuring exceptional call quality and reliability across all voice platforms.

Communications InfrastructureDeveloper APIsEnterprise ApplicationsInformation ServicesInformation TechnologyPaaSTelecommunications

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Lead and mentor a global voice operations team focused on reliability, performance, and scalability

Manage daily operations, including incident response and on-call coordination

Configure, maintain, and troubleshoot SBCs, policy servers, and other voice infrastructure components

Analyze SIP signaling and call flows to identify issues and implement fixes

Collaborate with cross-functional partners (Network, Cloud, Security, Engineering) to deliver end-to-end voice solutions

Partner with vendors like Ribbon for advanced troubleshooting, upgrades, and platform enhancements

Strengthen our voice systems with automation, monitoring, and proactive performance improvements

Ensure all systems align with cloud and enterprise security best practices

Qualification

Voice operations managementSIP signaling analysisSBCsPolicy serversCloud platforms (AWS/Azure)Voice security practicesIncident managementAutomation of voice operationsObservability tools (Grafana)Technical leadershipCross-functional collaborationCommunication skills

Required

12+ years of experience managing large-scale voice operations or DevOps teams

Deep knowledge of SIP stack, call flows, and voice troubleshooting

Hands-on experience with SBCs and policy servers—strong preference for Ribbon platform experience

Proven background in on-call operations and incident management

Solid understanding of cloud platforms (AWS or Azure)

Familiarity with voice security practices and compliance frameworks

Strong technical leadership, communication, and cross-functional collaboration skills

Preferred

Experience automating voice operations or implementing CI/CD pipelines

Familiarity with observability tools (Grafana)

Benefits

Work in a cloud environment

Small domain teams

High level of end-to-end ownership

Possibility to influence technical stack

Time for prototyping and research

Unlimited paid vacation

Annual bonus (TBO)

Company

Vonage

Glassdoor4.2

Vonage is a provider of cloud-based communications to businesses and consumers.

Founded in 2001

Holmdel, New Jersey, USA

1001-5000 employees

http://www.vonage.com

H1B Sponsorship

Vonage has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (8)

2024 (10)

2023 (4)

2022 (13)

2021 (15)

2020 (6)

Funding

Current Stage

Public Company

Total Funding

$597M

Key Investors

Bain Capital VenturesNew Enterprise Associates

2021-11-22Acquired

2014-08-13Post Ipo Debt· $225M

2006-05-24IPO

Leadership Team

Aqeel Shahid

Vice President - Global Strategic Partners

Mark Bland

Enterprise Service Director

Recent News

PR Newswire

Vonage Recognized by Newsweek as one of America's Greatest Workplaces in Tech 2025

2025-12-19

PR Newswire

Vonage Deepens Native Contact Center with Salesforce's Agentforce Voice Integrations

2025-12-16

thefly.com

Vonage announces availability of its enterprise software solutions in AWS

2025-12-05

Company data provided by crunchbase