Apply on Employer Site

Hilton Sandestin Beach Golf Resort & Spa · 1 month ago

Director of Banquet Operations

Miramar Beach, FL

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Hilton Sandestin Beach Golf Resort & Spa is committed to exceptional service and seeks talented individuals to join their team. The Director of Banquet Operations will hire, train, and direct the Banquet staff to ensure high standards of service and successful execution of events.

Hospitality

Responsibilities

Hires, schedules and trains all Banquet staff to include conducting roll call and monthly meetings and illustrating the proper techniques and etiquette for plated, buffet, and parade types of service. Monitors staff performance. Defines performance requirements and develops action plans for achievement of goals

Inspects function rooms and equipment visually prior to functions for cleanliness, proper inventory, and set up

Communicates verbally in a calm, positive demeanor during the course of the function with the Kitchen, Service, Beverage, Conference Services, Engineering, Storeroom and other Hotel departments as well as group contacts to ensure timely execution of events, quality service, and adherence to all applicable Federal, State, and Local safety and health regulations and corporate standards

Attends hotel meetings to include daily banquet event order (BEO) meetings, staff meetings, Food and Beverage meetings, and client pre & post cons to ensure the success of all group functions

Completes all schedules for the following week weekly, turning in copies to the Director of Food and Beverage by five o’clock p.m. on Fridays. Completes the labor forecasts by the 23rd of each month for the following month

Engages fully with the service event experience, including conducting the pre-event line-up and reviewing expectations and flow of service

Monitors and adjusts actively labor and expense forecasting for accurate financial planning based on business needs and to meet the Company’s financial goals

Manages events actively from beginning to end

Orders supplies and linen for functions from Purchasing, Stewarding and Housekeeping departments. Maintains equipment par levels for future needs requirements

Assists in support of Stewarding, Banquet staff and Captains in the execution of events according to the function sheets and Hilton quality standards

Assists other departments, as required by business of hotel

Creates a weekly schedule that reflects management coverage at night as well as daytime coverage is expected

Abide by all Federal, State and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests

Qualification

Banquet operations managementFoodBeverage knowledgeStaff trainingSupervisionEvent planningCustomer service skillsIndependent thinkingDelegation skillsService standardsProblem solvingCommunication skills

Required

Any combination of education, training, or experience that provides the required knowledge, skills and abilities

Five years of prior banquet and/or hospitality supervisory service experience is required

Ability to obtain any government required licenses or certificates

Able to maintain a flexible schedule to manage the wide range of operations hours

Must be able to communicate well with people

Must be a problem solver and an independent thinker and worker

Must be able to delegate responsibility and follow up on assigned work

Must have full knowledge of food and beverage preparations, menu specifications, service standards, guest relations, and etiquette

Knowledge of the appropriate table settings, buffet sets, room set ups, and service ware

Ability to read, comprehend, and apply written product labeling instructions to enable the safe application of products and processes within the hotel

Ability to read and understand banquet event orders (BEOs) and disseminate the information on them

Ability to remember, recite, and promote the variety of menu items

Learns, remembers, and recites the layout of the hotel and be able to give accurate directions to guests

Ability to perform all duties within extreme temperature ranges including prolonged outdoor exposure

Ability to operate and instruct others on the use of standard equipment, including coffee machines, tea machines, drink machines, etc