The Intersect Group ยท 1 month ago
Tech Support Specialist
Enon, OH
Contract
Onsite
New Grad, Entry LevelThe Intersect Group connects professionals with organizations, and they are seeking a Technical Support Specialist to support a major technology transformation for a leading retailer. This role involves troubleshooting technical issues and providing exceptional customer service during a large-scale store system refresh initiative.
ConsultingHuman ResourcesInformation TechnologyLegal
Hiring Manager
Emily Baldwin
Responsibilities
Provide inbound and outbound phone support for store managers during post-conversion
Troubleshoot issues related to networks, servers, POS systems, and mobile devices
Assist with password resets, basic technical support, and troubleshooting
Deliver marketing material and guidance as needed during store refresh
Document and escalate unresolved issues to appropriate teams for resolution
Maintain accurate records of support requests and resolutions in ticketing systems
Ensure exceptional customer service while managing multiple priorities in a fast-paced environment
Qualification
Required
Experience in technical support or IT knowledge (college/studies/etc.)
Strong troubleshooting skills across networks, servers, and mobile devices
Excellent verbal communication and customer service skills
Ability to work independently and adapt to evolving project requirements
Strong problem-solving skills and attention to detail
Preferred
Familiarity with Windows environments and POS systems preferred
Experience in retail or gas station technology environments is a plus
Company
The Intersect Group
The Intersect Group is a staffing and recruiting company that provides staffing and consulting services.
Founded in 2006
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-03-31Private Equity
Leadership Team
Joe Myers
Chief Executive Officer
Michael Snyder
Chief Operating Officer and Chief Financial Officer
Recent News
2022-07-06
Company data provided by crunchbase