Senior Staff, Voice of Customer Data Strategist jobs in United States
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Intuit · 4 hours ago

Senior Staff, Voice of Customer Data Strategist

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level, Lead/Staff
money$152K/yr - $240K/yr
date8+ years exp

Intuit is seeking a Senior Staff, Voice of Customer Data Strategist to join their Strategy & Insights team within the Global Business Solutions Group. This role focuses on leading the Voice of Customer program to enhance customer experience through strategic data analysis and reporting, collaborating with executives to drive data-driven decisions.

AccountingFinancial ServicesFinTechPaaSSoftware
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Guide how we track trends over time across our various data sources (e.g. digital intercepts on our website/platform, transactional surveys, support call transcripts, social media, review sites, research studies, etc.), including how we can improve quality of insights while reducing burden on the customer
Lead high visibility, complex projects - design learning plans and synthesize multiple data sources to tell a holistic story, and socialize these insights across the company, particularly to senior/executive-level audiences
Serve as a strategic thought partner to executive leaders to help anticipate and diagnose business trends, acting as an ambassador for the customer perspective
Work closely with analytics and engineering teams to marry survey data with other data sources (e.g. customer behavioral data, account information) to uncover deeper insights and identify relationships between attributes
Develop reporting and data visualization strategies for always-on monitoring and stakeholder self-service
Act as a role model and innovator for the team, proposing ways to optimize and mentoring others to improve their abilities

Qualification

Quantitative researchCustomer sentiment analysisSurvey design expertiseData visualizationData analysis toolsStrategic problem solvingOral communicationWritten communicationCollaboration

Required

8+ years of experience leading quantitative research or analytics, including experience measuring customer sentiment/feedback and analyzing big data (e.g. web/app behavioral data), particularly in a connected manner
5+ years of experience leading CX/VOC intercept survey programs (e.g. capturing metrics like CSAT, NPS, CES, open feedback)
Technical expertise in managing survey design, programming, placement/triggers, sampling, governance, embedded data capture, live workflows, and data analysis (in tools like Qualtrics or Medallia)
Experience fusing multiple structured and unstructured data sources (surveys, customer feedback, support transcripts, behavioral data) into unified insights frameworks
Experience building data visualizations and dashboards in business intelligence tools (e.g. Looker, Tableau)
Strong strategic problem solving skills - develop hypotheses to guide work, break down complex problems into addressable elements, and use insights to articulate strategic implications and tradeoffs
Demonstrated ability to proactively identify emerging product or customer risks and socialize them with executive stakeholders with clarity and influence
Strong oral and written communication skills - ability to present insights to all levels of management in ways that make it easy for stakeholders to understand and act upon

Preferred

Experience working in the software/SaaS space
Experience leveraging advanced analytics experience to identify sentiment drivers, behavioral patterns, and leading indicators (e.g. predictive modeling, regression, clustering, key driver analysis, SHAP/explainability techniques)
Technical experience querying data management systems (e.g. SQL, Python)

Benefits

Cash bonus
Equity rewards
Benefits

Company

Intuit

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Intuit provides financial software solutions to empower individuals and businesses.
dateFounded in 1983
location
Mountain View, California, USA
people-size10001+ employees
web-link
https://www.intuit.com

H1B Sponsorship

Intuit has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (693)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)

Funding

Current Stage
Public Company
Total Funding
$8.52B
Key Investors
JP Morgan Chase
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
2011-01-19Post Ipo Equity· $6.7M

Leadership Team

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Sasan Goodarzi
Chief Executive Officer
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Alex Balazs
Chief Technology Officer
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