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Urby · 10 hours ago

Resident Coordinator

155 Washington St, Newark, NJ 07102

Full-time

Onsite

New Grad, Entry Level

$22/hr - $22/hr

Urby is a company that focuses on creating a welcoming environment for residents. The Resident Coordinator is responsible for greeting residents and prospects, ensuring brand standards are met, and facilitating resident engagement and communication.

Property ManagementReal EstateRental

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Welcome residents and new prospects ‘home sweet home’ by greeting them in a cheerful and genuine way

Oversee the lobby + café areas to ensure brand standards are consistently being met

Rearrange books/game pieces when they are moved

Wipe down tables + remove garbage left over from guests a

Adjust/fluff chairs, pillows, etc

Help walk-in guests with obtaining basic leasing information regarding prices, unit availability, and making appointment as necessary

Promote Urby events and local preferred vendors; always provide the best recommendations. Have a thorough and extensive knowledge of the area

Encourage residents to leave Google reviews about their positive experience (receive micro bonuses throughout the year if you’re mentioned by name in online reviews!)

Assist residents with troubleshooting work orders and submission of work orders and coordinator “permission to enter” with maintenance teams for access to units when necessary

Ensure emergency maintenance protocols are observed when applicable

Maintain safety and security of the building – always follow proper procedures for visitors, contractors, food deliveries, vendors, etc

Coordinate incoming residents on day of move-in

Direct and set up elevator for movers

Complete move-in inspections

Assist with new resident orientation

Help residents with lockout issues, such as reprogramming key fobs after verifying lease details, charging door batteries, and remote unlocking

Assist delivery vendors to load and unload packages onto/from delivery vehicles

Sign for, scan, log, sort, and store incoming packages – organization is key!

Notify residents for packages when they are ready for pickup

Assist with garage parking management

Reprogramming garage access cards

Updating resident vehicle information

Assist with garage and system audits

Ensure that important information is relayed to the management office as well as the rest of the RC team

Always ensure privacy and confidentiality for all residents

Respond appropriately to resident complaints by using your best judgement. Be timely and effective with service recovery gestures to ensure resident satisfaction

Prepare and send a shift report which includes any important information/incidents for PM managers and maintenance to address. Review shift report at beginning of shift

Promote teamwork and quality service by being a reliable team employee. Communicating with other employees to remain up to date on building and resident happenings. Ensure through and effective communications and coordination with other departments throughout shift

Communicate feedback and ideas with the property management team to keep improving resident experience

Qualification

Customer serviceInterpersonal skillsProperty management systemsProblem solvingGuest service experienceEnglish proficiencyTeamworkCommunication skills

Required

Strong interpersonal and communication skills

Ability to communicate in English clearly and pleasantly in person, in writing, and by telephone

Ability to problem solve and think on your feet

Guest-service oriented; prior work experience in guest services, front desk, or related professional area

Adherence to uniform, grooming and personal hygiene standards and expectations

Frequently standing up behind the desk and in lobby area

Carrying or lifting items weighing up to 30 pounds

Ability to operate various property management and operating systems

Benefits

Generous PTO policy + EOY rollover

10 paid company holidays

Paid parental leave

401k + company match

Discounted employee rent program

Free parking + pre-tax commuter benefits

Monthly spot bonus programs

Employee referral incentive

Discounts at all in-house cafes

Gym + pool access at any of our Urby locations

80% employer sponsored Cigna medical, dental, vision plans

HSA + FSA with up to $2,000 company match

Mental health support available through Ginger

Social work environment with fast paced start-up energy

Company outings including a beach party day!

Complimentary snacks and monthly team lunches

Casual but cool dress code

Networking events

Cross-training programs

Tuition reimbursement

Company

Urby

Urby community is a little different. What unifies them all is inspired design, lively social spaces and incredible people.

Founded in 2013

Brooklyn, New York, USA

51-200 employees

https://www.urby.com/

H1B Sponsorship

Urby has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (2)