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ClearCaptions, LLC · 1 month ago

Sr. Business Systems Administrator (100% Remote)

United States

Full-time

Remote

Mid, Senior Level

$85K/yr - $95K/yr

3+ years exp

ClearCaptions, LLC is committed to improving the lives of seniors through innovative communication solutions. The Sr. Business Systems Administrator will manage and optimize the Salesforce platform, ensuring efficient business operations and supporting various teams in leveraging Salesforce for growth.

Health CareTelecommunicationsVirtual Reality

No H1B

Responsibilities

Oversee the day-to-day operation and maintenance of Salesforce

Develop, implement and manage Salesforce configurations, customizations, and workflows

Identify opportunities for automation and process improvements within Salesforce

Work closely with Sales, Customer Experience, Business Operations, and IT teams to streamline workflows and improve efficiency

Troubleshoot and resolve any integration issues to maintain the integrity of our business processes

Administer and optimize the call center platform RingCentral to enhance communication efficiency

Provide technical support and troubleshoot issues for Salesforce users across departments

Develop and deliver training materials and sessions to enhance user adoption and proficiency

Work with stakeholders to understand business needs and translate them into Salesforce solutions

Monitor system performance and recommend improvements for scalability

Maintain compliance with company policies, industry regulations, and data security best practices

Partner with Business Operations analyst to create and maintain comprehensive documentation of system configurations, processes, and integrations

Act as the primary point of contact for Salesforce-related inquiries and support requests

Collaborate with end-users to understand their issues and provide timely resolutions

Partner with IT Operations and development teams to escalate and resolve system issues efficiently

Conduct QA testing for new tools and applications, ensuring they meet established standards and requirements

Lead User Acceptance Testing (UAT) processes to validate that solutions meet user needs and business objectives

Provide detailed feedback to the development teams on any identified issues during testing

Work on project-based assignments, collaborating with cross-functional teams to implement Salesforce enhancements and improvements

Manage and prioritize Salesforce Jira tickets, ensuring timely completion of assigned tickets, meeting project deadlines

Qualification

Salesforce AdministrationSalesforce Administrator CertificationUser ManagementThird-party IntegrationsSales Cloud KnowledgeService Cloud KnowledgeExperience Cloud KnowledgeData Migration ToolsQuality Assurance ProcessesJira FamiliarityMS Office ProficiencyCommunication SkillsOrganizational Skills