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Kardex · 2 days ago

Field Services Engineer

Cincinnati, OH

Full-time

Hybrid

Entry, Mid Level

Kardex Group is one of the world’s leading manufacturers of dynamic storage, retrieval and distribution systems. The Field Service Engineer is responsible for supporting active customer sites, conducting preventive maintenance, resolving technical issues, and leading training efforts to ensure high levels of customer satisfaction.

Industrial Automation

Responsibilities

Support active customer sites with the objective of achieving the highest level of system availability and stability as possible

Perform commissioning and testing of all hardware and software aspects of the AutoStore system prior to handover to the customer

When a customer support event occurs, this role supports through troubleshooting and resolution of issue(s) both remotely through our ticketing system and on-site at the customer’s location

Create detailed documentation to inform internal and external contacts of best practices, standard operating procedures, and issue-resolution techniques

Provide initial and as-needed training for customer end users and maintenance personnel on the AutoStore and any Kardex-supplied subsystems

Help support the customer during the post-handover ramp-up period of a project

Travel to project sites, up to a week at a time. Total travel estimate is 80-90%

Help support the customer during the post-handover ramp-up period of a project

Qualification

AutoStore systemAdvanced troubleshootingCustomer serviceTechnical documentationTraining skillsCommunication skillsInterpersonal skillsOrganizational skills