Xometry · 1 day ago
Enablement Lead, Customer and Partner Support
Lexington, KY
Full-time
Onsite
Entry, Mid Level
1+ years expXometry is a company that connects innovative ideas with manufacturing capabilities. They are seeking an Enablement Lead to support their Customer & Partner Support network by designing and delivering training programs, managing knowledge resources, and ensuring effective communication across teams.
3D PrintingArtificial Intelligence (AI)Industrial EngineeringSoftware
Responsibilities
Design, maintain, and scale training programs across onboarding, upskilling, cross-training, and new product/process launches
Develop and manage a structured training curriculum, including facilitator guides, e-learning modules, SOPs, assessments, and certification paths
Partner with operations, quality, and product to identify skill gaps and deliver targeted enablement initiatives
Own the creation, organization, and governance of the internal knowledge base (process documentation, SOPs, troubleshooting guides, playbooks)
Develop customer- and partner-facing knowledge resources, ensuring content is accurate, accessible, and aligned with brand and compliance requirements
Implement content lifecycle management practices to ensure knowledge remains current, searchable, and actionable
Lead internal communications for support teams, including process updates, product launches, policy changes, and leadership announcements
Create clear, concise, and audience-appropriate messaging for frontline teams, partners, and cross-functional stakeholders
Play a central role in change management by ensuring teams understand what is changing, why, and how to adopt new processes or tools
Partner closely with Support Operations, Quality, Workforce Management, Product, Engineering, Sales, and Partner Management to ensure alignment on enablement needs
Serve as the “voice of the frontline” in cross-functional meetings to advocate for clear processes, readiness, and effective rollout strategies
Support operational initiatives by developing training and communication packages that accelerate adoption and drive measurable improvements
Define and track key enablement KPIs (knowledge accuracy, content usage, onboarding effectiveness, competency scores, time-to-proficiency)
Conduct ongoing needs assessments, audits, and feedback loops to strengthen training and knowledge systems
Identify and implement new tools or methodologies to improve content creation, delivery, and engagement
Qualification
Required
1-3+ years in Enablement, Training, Instructional Design, Knowledge Management, or Customer Support Operations (or equivalent experience)
Proven experience building scalable training programs and/or knowledge bases in a fast-paced environment
Strong writing and editing skills with the ability to simplify complex information into clear, actionable content
Demonstrated ability to design training materials (presentations, facilitator guides, e-learning, videos, assessments)
Experience with learning management systems (LMS), knowledge management platforms, and documentation tools
Excellent communication and storytelling skills across diverse audiences and levels
Strong project management skills with the ability to juggle competing deadlines and manage cross-functional stakeholders
Analytical mindset with comfort using metrics to assess effectiveness and guide decision-making
High level of ownership, adaptability, and curiosity; thrives in a dynamic environment with evolving priorities
Company
Xometry
Xometry is an online marketplace that allows customers to access a network of machine shops and custom manufacturers.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$447.2MKey Investors
T. Rowe PriceBosch VenturesGreenspring Associates
2025-06-10Post Ipo Debt· $250M
2021-06-30IPO
2020-09-09Series E· $75M
Leadership Team
Randy Altschuler
Founder and CEO
James Miln
Chief Financial Officer
Recent News
2025-12-14
2025-11-11
Company data provided by crunchbase