Beltone · 1 week ago
Patient Care Coordinator (Administrative Assistant)
New Martinsville, WV
Part-time
Onsite
Entry Level
$19/hr - $21/hr
2+ years expBeltone is a well-established leader in hearing healthcare, operating since 1976. They are seeking a dedicated Patient Care Coordinator who will be the first point of contact for patients, coordinating clinic and patient support services while ensuring excellent patient care and administrative efficiency.
Health CareMedicalMedical Device
Responsibilities
Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services
Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment
Schedule and confirm appointments and conduct outbound retention calls to patients
Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office
Check patients in and out, collect and record payments, track revenue and accounting activities to include petty cash reconciliation, end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing
Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner
Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records
Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification
Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail
Verify the status of and checking in hearing aids and repairs and track/maintain product inventory
Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinate educational seminars, and send recall letters
Track marketing calls and inquiries from initial contact through the point of sale
Responsible to open and close the office on a daily basis and ensure the reception area is well maintained
Training support for other location front office staff, as may be appropriate
Qualification
Required
High school diploma or equivalent (GED)
Strong computer skills
Experience with word processing and database software
Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales and problem-solving skills
Excellent oral and written communication skills
Basic understanding of accounting procedures and good math aptitude
Strong customer service orientation
Excellent organizational skills
Ability to manage multiple tasks within strict deadlines
Ability to input and track sales revenues and balance accounts daily and monthly
Detail oriented
Ability to handle a busy office with interruptions, calls, walk-ins and direct the flow of the office with efficiency and grace
Must be able to pick up after an interruption to complete tasks that require focus
Must be able to lift boxes up to 20 pounds
Preferred
A minimum of 2 years office management experience in a customer driven industry is a plus
Front desk medical/sales field experience and/or knowledge of procedures desirable
Benefits
401(k) matching
Company
Beltone
Named by Newsweek & USA TODAY as one of America’s Best Hearing Retailers and as one of Forbes Best Employers, Beltone has been a trusted leader in the hearing care industry for 85 years providing reliable, affordable, and advanced hearing aids.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Zachary Grohler
Chief Financial Officer
Carol Roobin Bashuk
Business Partner
Recent News
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