Misfits Market · 1 month ago
IT Manager, Fulfillment Center Systems
San Antonio TX
Full-time
Onsite
Mid, Senior Level
$80K/yr - $90K/yr
5+ years expMisfits Market is a mission-driven startup focused on reducing food waste and providing sustainable grocery options. They are seeking an experienced IT Manager to oversee IT operations within their fulfillment center, ensuring efficient management of IT infrastructure and support services vital for their unique operations. The ideal candidate will lead IT projects, manage systems for cold chain logistics, and enforce cybersecurity measures while fostering a culture of continuous improvement.
E-CommerceFood and BeverageGroceryOrganic FoodSubscription Service
Responsibilities
Work closely with fulfillment center operations staff, other IT team members (remote and local), and external vendors to ensure seamless IT support and project execution. Actively engage in Operations process improvement discussions to ensure that IT is involved at project inception
Oversee, maintain, and optimize all IT infrastructure, including servers, networks (LAN/WAN/WLAN), telecommunications, desktops, laptops, mobile devices (including finger scanners and RF devices), printers, and specialized fulfillment center hardware
Manage and provide expert support for our comprehensive Warehouse Management System (WMS), in-house built technologies, order processing systems, inventory control systems (critical for perishable goods, FEFO/FIFO logic, and dynamic SKU management), and shipping/logistics software. Ensure seamless integration with other enterprise systems
Lead IT projects and foster a culture of proactive support, rapid response, and excellent customer service for all fulfillment center staff. Manage helpdesk tickets and ensure timely resolution of issues
Ensure the reliability and accuracy of systems supporting our cold chain logistics, including temperature monitoring systems and environmental controls, to maintain product quality and minimize spoilage
Implement and enforce robust cybersecurity measures to protect company data, customer information, and IT assets. Ensure compliance with relevant data privacy and food safety regulations
Lead IT projects related to system upgrades, new technology deployments (including automation), and process improvements that enhance operational efficiency, reduce waste, and support company growth
Manage relationships with IT vendors, service providers, and consultants. Collaborate closely with Operations, Logistics, Procurement, Quality Assurance, and other departments to understand their evolving IT needs and deliver effective solutions
Maintain comprehensive documentation of IT systems, network architecture, configurations, processes, and support procedures
Will be required to participate in an on-call rotation for after-hours and weekend support
Champion a culture of continuous improvement by staying current with emerging technologies in logistics, e-commerce, and food supply chain management. Identify and propose innovative IT solutions to enhance efficiency, reduce food waste, and support Misfits Market's mission
Qualification
Required
Hands-on experience troubleshooting a wide range of hardware (PCs, scanners, printers, mobile devices) and software issues
Bachelor's degree in Information Technology, Computer Science, or equivalent work experience
Minimum of 5-7 years of progressive IT experience, preferably within a fulfillment center, warehouse, food distribution, or manufacturing environment dealing with perishable goods
Familiarity with Android OS devices
Proven experience managing and supporting complex Warehouse Management Systems (WMS) and Enterprise Resource Planning (ERP) systems
Understanding of network infrastructure (TCP/IP, DNS, DHCP, VPN, firewalls, switches, access points) and wireless technologies in a warehouse setting
Proficiency in managing Windows Server environments, virtualization technologies (e.g. Hyper-V), and cloud services
Demonstrated leadership, team-building, and mentoring skills
Exceptional problem-solving, analytical, and critical-thinking abilities, with a knack for 'thinking differently' to find solutions
Excellent communication, interpersonal, and customer service skills, with the ability to 'move deliberately and quickly' to address issues
Ability to thrive in a fast-paced, high-growth startup environment and adapt to changing priorities
A genuine passion for Misfits Market's mission to reduce food waste and improve food accessibility
Preferred
Experience with IT systems supporting cold chain logistics and temperature-controlled environments
Experience with Pick-to-Light or similar order fulfillment technologies
Experience with data analytics tools and leveraging data to drive operational improvements and waste reduction
Knowledge of SQL and database management
Experience with automation technologies used in fulfillment centers
Relevant certifications (e.g., CompTIA Network+/Security+, PMP, ITIL)
Benefits
Comprehensive medical, dental, and vision insurance
401(k)
Annual Misfits grocery box credit of $1200 paid in weekly installments
Life insurance
Paid vacation time
Paid holidays
Paid sick days
Commuter benefits
Company
Misfits Market
Misfits Market provides a subscription box service for organically sourced produce.
1001-5000 employees
H1B Sponsorship
Misfits Market has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2022 (1)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$526.5MKey Investors
SoftBank Vision FundValor Equity PartnersGreenoaks
2023-04-01Series Unknown
2021-09-14Series C· $225M
2021-04-21Series C· $200M
Leadership Team
Abhi Ramesh
Founder & CEO
Recent News
Soma Capital
2026-01-07
2025-12-30
2025-11-25
Company data provided by crunchbase