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Ardent Credit Union · 1 month ago

Manager, Mortgage Operations

Philadelphia, PA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Ardent Credit Union is seeking a Manager for Mortgage Operations, responsible for overseeing the home equity and first mortgage loan processing and compliance with regulations. The role involves managing staff, training employees, and coordinating loan system changes while ensuring timely processing and excellent service to both members and internal teams.

BankingFinanceFinancial Services

Responsibilities

Manages the real estate lending staff in the handling of the loan processing, closing and post-closing functions

Trains both new and existing employees on the home equity and mortgage loan process, procedure, policy, new products and services. Clearly explains standards and expectations

Assists with coordination of loan system changes and updates with the data processing departments and outside vendors. Preparing and revising documents, testing new products and processes, identifying system problems and recommending corrective actions

Maintains a working knowledge of home equity and first mortgage products and requirements

Supports staff by offering direction on navigating escalated situations and complex loan scenarios

Acts as a liaison between Lending, branches and other departments regarding loan applications, questions and resolution of problems

Maintains a positive working relationship with all third party vendors, including Ardent’s loan servicer, QC vendors, system contacts and more

Recognize and report suspicious activity to Asset Recovery Dept. &/or manager

Provides excellent service to other credit union employees in support of their activities and within agreed service level agreements

Maintains proper quality control of all loan files by verifying proper documentation is received and files are properly documented

Supports processors to pre-qualify member for loan amount according to investor guidelines with acceptable ratios, credit, employment history, and source of funds to close the loan

Coordinates timely preparation of month-end reports

Meets mutually agreed upon performance standards

Answers telephone

Perform other duties as required

Qualification

Mortgage softwareLoan processing functionsCredit union guidelinesSupervisory experienceCustomer service experienceBasic arithmeticMortgage loan documentsThird-party processorsProfessional serviceEffective communication