Rentvine · 1 month ago
Part-Time Collections Specialist
United States
Full-time, Part-time
Remote
Entry Level
1+ years expRentvine is the fastest-growing property management software company in the industry, and they are seeking a detail-oriented and proactive Part-Time Collections Specialist. The role involves managing customer past-due balances, conducting outreach to resolve billing issues, and maintaining accurate records of collections efforts.
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Responsibilities
Monitor and manage a queue of past-due customer accounts
Contact customers via phone, email, and ticketing systems to address failed payment attempts or missing/expired payment details
Clearly communicate outstanding balances, payment instructions, and billing expectations while maintaining a courteous, service-oriented approach
Follow up diligently on unresolved cases following an established cadence (e.g., 1-week, 2-week, 30-day intervals)
Guide customers through updating or correcting payment information (credit card updates, bank ACH details, etc.)
Coordinate with the accounting or support teams when payment issues require internal investigation or adjustments
Ensure customers understand their account status and potential service impacts due to non-payment
Maintain accurate notes and status updates on all outreach and collection efforts in CRM or billing systems
Identify trends that may indicate systemic billing issues and escalate them appropriately
Provide the Controller and Finance team with regular reporting on collections progress, aging summaries, and accounts requiring special handling
Recommend enhancements to communication templates, escalation workflows, and collections scripts
Assist in refining proactive measures to reduce future delinquencies
Qualification
Required
1–3 years of experience in collections, accounts receivable, customer billing, or a related finance/customer service role
Strong written and verbal communication skills; ability to communicate professionally under sensitive circumstances
Comfortable working with billing systems, CRM platforms, and spreadsheets
Highly organized and capable of managing a dynamic queue of follow-ups and deadlines
Ability to maintain professionalism and empathy, even in challenging customer interactions
Preferred
Experience working in a SaaS or subscription-based business
Familiarity with automated billing systems, payment gateways, and recurring billing processes
Experience handling ACH and credit card payment troubleshooting with customers
Company
Rentvine
Rentvine simplifies property management with powerful automation and support so you can grow your business with ease.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$78.03MKey Investors
Mainsail Partners
2024-08-26Private Equity· $74M
2023-10-03Series Unknown· $1.7M
2023-02-03Series Unknown· $1.15M
Leadership Team
Anthony Yezek
Chief Financial Officer
Recent News
2025-11-22
Company data provided by crunchbase